Client Services Associate

TalentWealth; Owensboro (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

TalentWealth is seeking an experienced Client Services Associate for an established wealth management firm in Owensboro, KY. The role provides proactive support to financial advisors and assists with client service and account maintenance.

Responsibilities include client inquiries, data entry, preparing documents, and using portfolio software. Strong communication and organizational skills are essential; FINRA licenses preferred or willingness to obtain.

Qualifications

• Provide a high level of customer service.
• Ability to organize and track multiple tasks with changing priorities.
• Knowledge of investment concepts and securities industry practices.

Responsibilities

• Interact daily with clients by phone and in person to handle inquiries and quotes.
• Process client documentation and maintenance of accounts.
• Enter data into financial planning software and back-office systems.
• Prepare letters, forms, and spreadsheets to support client servicing.
• Create and maintain records and reports using portfolio software.
• Assist with cross-training and other operational functions.

Skills

Customer service

Phone & in-person communication

Data entry

Research account information

Multitasking in fast-paced environment

Independent work

Education

FINRA series 7 & 66 preferred (or willingness to obtain)

Equivalent combination of experience and education in financial services

Tools

Portfolio software

Back-office systems

Spreadsheets & Office software

Job description

Our client, an established and highly respected independent wealth management firm located in Owensboro, KY manages more than $450 million in client assets and is seeking an experienced Client Services Associate to join its growing team.

Job Summary:

Under general supervision, uses advanced skills gained through training and experience to provide proactive support to financial advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Extensive contact with clients to resolve most questions and problems and refer new or unusual issues to a higher level.

Essential Duties and Responsibilities:

• Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries and providing quotes.
• Solicits and receives orders from the Financial Advisor.
• May enter unsolicited trades at the direction of the Financial Advisor.
• Researches client and security information through the back office system.
• Assist with data gathering and data entry into financial planning software
• Processes and follows up on client documentation for proper maintenance of accounts.
• Prepares letters, forms, and spreadsheets to assist with servicing existing clients and prospecting new clients.
• Creates and maintains records and files.
• Ensures required client paperwork is current with firm and industry requirements, rules, and regulations.
• Maintains databases and creates reports using portfolio software programs.
• Receives and processes securities.
• Participates in and receives cross-training, as well as assists with other operational functions as required.
• Performs other duties and responsibilities as assigned.

Qualifications:

• Company’s working structure, policies, mission, and strategies.
• General office practices, procedures, and methods.
• Investment concepts, practices, and procedures used in the securities industry.
• Financial markets and products.
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyzing to be able to research account information.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
• Use mathematics sufficient to process account and transaction information.
• Work independently.
• Provide a high level of customer service.

Educational/License Requirements

• FINRA series 7 & 66 preferred (or willingness to obtain)

~or~

• An equivalent combination of experience and education in financial services