Client Services Associate

TalentWealth; Yardley (Bucks County); On-site; USD 40,000 - 60,000; Full time

Job summary

TalentWealth, an established wealth management firm in Yardley, PA, seeks an experienced Client Services Associate to support financial advisors and service clients.

Under general supervision, you will handle client inquiries, data gathering, and documentation, while maintaining files and compliance with industry rules in a fast-paced environment.

Qualifications

• Experience in financial services or wealth management preferred.
• Ability to research account information and prepare reports.
• Strong written and verbal communication skills.

Responsibilities

• Interact with clients by phone and in person to handle inquiries and quotes.
• Receive orders from Financial Advisor and process requests.
• Enter unsolicited trades under guidance.
• Research client and security information in back office systems.
• Assist with data gathering and data entry into financial planning software.
• Process client documentation for account maintenance.
• Prepare letters, forms, and spreadsheets for servicing clients.
• Maintain records and files; ensure paperwork is current with regulations.
• Create reports using portfolio software; handle securities processing.
• Participate in cross-training and assist with other operational tasks.

Skills

Customer service

Data entry

Communication

Organization

Education

Equivalent combination of experience and education in financial services

Tools

Portfolio software

Back office system

Job description

At TalentWealth Recruiting, we partner with premier independent wealth management firms across the country to connect exceptional professionals with outstanding career opportunities.

Our client, an established and highly respected independent wealth management firm located in Yardley, PA is seeking an experienced Client Services Associate to join its growing team.

Job Summary

Under general supervision, uses advanced skills gained through training and experience to provide proactive support to financial advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Extensive contact with clients to resolve most questions and problems and refer new or unusual issues to a higher level.

Essential Duties and Responsibilities

• Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries and providing quotes.
• Solicits and receives orders from the Financial Advisor.
• May enter unsolicited trades at the direction of the Financial Advisor.
• Researches client and security information through the back office system.
• Assist with data gathering and data entry into financial planning software
• Processes and follows up on client documentation for proper maintenance of accounts.
• Prepares letters, forms, and spreadsheets to assist with servicing existing clients and prospecting new clients.
• Creates and maintains records and files.
• Ensures required client paperwork is current with firm and industry requirements, rules, and regulations.
• Maintains databases and creates reports using portfolio software programs.
• Receives and processes securities.
• Participates in and receives cross-training, as well as assists with other operational functions as required.
• Performs other duties and responsibilities as assigned.

Qualifications

• Company’s working structure, policies, mission, and strategies.
• General office practices, procedures, and methods.
• Investment concepts, practices, and procedures used in the securities industry.
• Financial markets and products.
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyzing to be able to research account information.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
• Use mathematics sufficient to process account and transaction information.
• Work independently.
• Provide a high level of customer service.

Educational/License Requirements

~or~

• An equivalent combination of experience and education in financial services