Client Service Associate

Kestra Financial; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Kestra Financial is seeking a Client Service Associate to support Advisors by delivering high-quality client education and service. The role emphasizes timely information, education, and professional client interactions, with heavy focus on documentation and compliance.

The position involves coordinating meetings, preparing materials, and handling account paperwork, while collaborating with the Broker Dealer for account setup and maintenance. Strong communication and organization are essential.

Qualifications

• Bachelor's degree in a business-related field preferred.
• 2+ years of experience in the financial services industry.
• Understanding of broker/dealer operations and financial products.

Responsibilities

• Assist in client meeting preparation and follow-up, including paperwork, reports, scheduling and post-meeting documentation.
• Manage client needs regarding processing, service and problem resolution with compliant documentation.
• Partner with Broker Dealer for new account establishment and maintenance.
• Process, submit and service all account paperwork and requests, using paperless procedures where available.
• Ensure adherence to appropriate client service models.
• Manage multiple priorities daily to meet business objectives.
• Other responsibilities as assigned by the Senior Client Service Associate.

Skills

Advanced computer skills

Excellent communication

Time management

Relationship building

Education

Bachelor's degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Job description

Client Service Associate Summary

The Client Service Associate reports to the Senior Client Service Associate and is critical to appropriately leveraging Advisors' time. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.

• Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation


• Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards


• Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance


• Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available


• Ensure adherence to appropriate client service models


• Manage multiple and competing priorities on a daily basis in pursuit of business objectives


• Other responsibilities as assigned by the Senior Client Service Associate

Supervisory Responsibilities

None

Knowledge, Skills, And/or Abilities

• Advanced computer skills (Outlook, Word, Excel and Power Point) are essential


• Excellent communication skills, both verbally and in writing


• Strong time management, organizational skills; able to work independently and effectively manage multiple tasks at once


• Ability to build relationships with clients and internal partners and influence others without direct control

Education And/or Experience

• Bachelor's degree in a business-related field preferred


• The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts


• Previous experience in the independent financial services culture preferred

Certificates, Licenses, Registration

• Series 7 and 65/66 preferred (or ability to obtain)