Client Services Associate

The Village Family Service Center; Fargo (ND); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Medical insurance

HSA contribution

403(b) match

Dental & vision

FSA

Disability & life insurance

Paid holidays

Paid time off

Job summary

The Village Family Service Center in Fargo, ND, invites a friendly customer service specialist to join our team, handling phones, in-person interactions, appointment scheduling, and client record management.

You will support mental health professionals with administrative tasks in a fast-paced, compassionate environment, with flexible hours Monday through Thursday 9:00 to 2:30 and a commitment to work-life balance. Training and equal opportunity employment are provided.

Qualifications

• High school diploma or equivalent.
• Prior administrative or clerical experience preferred.
• Proficient with Microsoft Office Suite.
• Able to multitask in a fast-paced environment and deliver friendly customer service.

Responsibilities

• Answer phones and schedule appointments.
• Manage client records accurately.
• Provide administrative support to mental health professionals.
• Support office operations and maintain a welcoming environment.

Skills

MS Office

Multitasking

Communication

Organizational skills

Problem-solving

Team player

Independent worker

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Who we are:

The Village is one of the region's leading non-profit human service organizations. We provide behavioral health and other community services across North Dakota and Minnesota. It's a place where you can build a career and help people at the same time.

What we are looking for:

Looking for a talented and friendly individual to join our team as a customer service specialist! As a key member of our office staff, you'll be responsible for providing top-notch service to our clients over the phone and in person.

We're seeking someone with a track record of success in a customer service role who is comfortable working in a fast-paced environment. Experience with healthcare office operations is a plus but not required - we're willing to train the right candidate! As a customer service specialist, you'll need to be a multitasking expert with excellent communication skills. Duties will include answering phones, scheduling appointments, managing client records, and providing administrative support to our mental health professionals. We offer flexible working hours, and a supportive work environment. We understand the importance of work-life balance, and we strive to provide our employees with the flexibility they need to succeed.

Hours for this role: Monday-Thursday 9-2:30pm with the ability to be flexible as needed within the hours of operation.

Hours of operation: Monday: 8a-7p; Tuesday: 8a-7p; Wednesday: 8a-5p; Thursday: 8-7p; Friday: 8a-3p.

Qualifications:

• High school diploma or equivalent
• Prior administrative or clerical experience preferred
• Proficient with Microsoft Office Suite (Word, PowerPoint, and Excel)
• A highly organized multi-tasker who works well in a fast-paced environment
• Excellent organizational, time management, and communication skills
• The ability to work independently with a problem-solving mindset
• Willingness to learn and grow with the company
• Team-player and positive attitude

What we offer:

• Medical Insurance for you & your family partially paid by The Village
• Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan.
• 100% 403(b) Retirement Match up to 5% immediately at hire.
• Voluntary Insurances including, dental, vision, FSA, Dependent Care FSA, Critical Illness, Hospital & Accident insurance.
• Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week.
• 8 to 9 Paid holidays
• Starting Paid Time Off (PTO) accrual of 13 days/year.

The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Must pass criminal background check.