Client Services Associate

Seneca House Advisors; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Job summary

A wealth management firm in Richmond, Virginia, is seeking a dedicated Client Services Associate to deliver high-quality client experiences through account servicing and operational support. The ideal candidate will possess a Bachelor's degree and 2-4 years of experience in a financial environment. Responsibilities include processing paperwork, managing CRM software, and supporting client needs. This full-time position offers benefits such as 401(k) and paid time off.

Qualifications

• 2-4 years of administrative or client service experience in a financial, banking, or investment environment.
• Strong working proficiency in Microsoft Office and CRM systems.
• Reliable, organized, and able to prioritize tasks under pressure.

Responsibilities

• Prepare and process all forms and applications including account opening and maintenance requests.
• Maintain CRM software and keep current for tracking purposes.
• Answer and direct incoming calls with professionalism.

Skills

Organized

Detail-oriented

Client service experience

Strong written and verbal communication skills

Self-starter

Education

Bachelor's degree in financial services

Tools

Microsoft Office (Excel, Outlook, Word)

Adobe Acrobat

CRM software

Job description

The Client Services Associate plays a critical role in delivering a seamless, high-quality client experience through hands‑on account servicing and daily operational support. The ideal candidate is organized, detail‑oriented, and passionate about providing exceptional administrative and account‑based service. Experience working with Charles Schwab Advisor Center is strongly preferred. The Client Services Associate reports to the Client Services Manager.

Key Responsibilities

Client Account Servicing & Paperwork

• Prepare, process, and track all forms and applications including account opening and maintenance requests through custodian platforms (primarily Charles Schwab)
• Prepare, process, and track firm agreements, disclosures, and compliance forms via pre‑formatted DocuSign templates
• Prepare client correspondence to support account setup and follow‑up tasks

Systems & Compliance Support

• Maintain CRM software and contact management database to keep current for sorting, reporting, scheduling, and tracking purposes
• Upload and organize digital files in compliance with documentation standards
• Track all in‑process paperwork and service items; report weekly to manager

Administrative and Office Coordination

• Answer and direct incoming calls with professionalism as needed
• Greet clients in person and manage hospitality needs as needed
• Participate in special projects across teams as needed

Qualifications & Experience

• Bachelor’s degree and/or equivalent experience in financial services
• 2‑4 years of administrative or client service experience in a financial, banking, or investment environment
• Proven accuracy and efficiency handling account documentation and operational tasks
• Strong working proficiency with Microsoft Office (Excel, Outlook, Word with Mail Merge)
• Strong working proficiency with Adobe Acrobat strongly preferred
• CRM system experience strongly preferred
• Familiarity with account structures, investment products, and custodial workflows (especially Schwab) preferred
• Knowledge of tax forms and reporting standards preferred
• Passion for outstanding service and operational excellence
• High ethical standards and absolute discretion with client information
• Reliable, organized, and able to prioritize under pressure
• Self‑starter with the ability to find answers and solve problems independently
• Strong written and verbal communication skills
• Collaborative team player with a professional demeanor
• Desire to grow within a fast‑paced, evolving wealth management firm

Job Type

• Full‑time

Benefits

• 401(k)
• 401(k) matching
• Paid time off