Client Services Associate

Ashton Thomas Securities; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Ashton Thomas Securities, a dynamic wealth management team in Boston, seeks an administrative professional to help grow and maintain client relationships, streamline onboarding, and support Wealth Advisors.

You will prepare meeting materials, manage records, and coordinate day-to-day office activities while ensuring accuracy and compliance. The role offers growth opportunities in licensing and professional development within a fast-paced firm.

Qualifications

• Bachelor's degree required.
• 0–2 years of professional experience; recent graduates encouraged to apply.
• Candidates may be asked to obtain Series SIE, Series 7, and Series 65 licenses within 1 year of hiring.
• Exposure to custodians such as Charles Schwab, Fidelity, Pershing, or Goldman Sachs is a plus.
• Experience in customer service, administrative support, financial services, banking, or professional office environments is beneficial.

Responsibilities

• Grow and maintain existing client relationships by processing requests, resolving inquiries, and keeping client information accurate.
• Support onboarding of new client accounts, including collecting documentation and tracking items for a smooth opening.
• Provide administrative and operational support to Wealth Advisors, including meeting materials and records management.
• Assist with scheduling meetings, coordinating calendars, and preparing correspondence.
• Maintain organized client files and ensure documentation is complete and compliant with firm policies.
• Track pending client requests and account paperwork to ensure timely completion.
• Provide trade support under Wealth Advisor direction, including basic reporting and licensing approvals.
• Assist with research on securities and model portfolios to inform investment decisions.
• Help collect and organize data for personalized financial plans.
• Serve as a liaison between clients, advisors, custodians, and internal teams to ensure high service levels.
• Collaborate with peers to learn and contribute in a fast-paced, evolving environment.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Time management

Problem solving

Interpersonal skills

Client-service orientation

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office Suite

Outlook

Excel

Word

Teams

Job description

A unique opportunity to join a dynamic and growing multi-billion-dollar wealth management team located in Boston.Ashton Thomas Securities is a diversified financial advisory and broker-dealer firm dedicated to a culture of excellence, integrity, and respect in every aspect of its business. The firm’s advisors serve foundations, business entities, and affluent individuals and families through fee-based financial planning, investment portfolio management, retirement plan consulting, and financial education programs. Ashton Thomas is committed to remaining at the forefront of technological innovation and thought leadership in the financial services industry.

Duties and Responsibilities

• Help to grow and maintain existing client relationships by processing client requests, resolving inquiries, and ensuring key client information and documentation is accurate and up to date.
• Support the onboarding of new client accounts, including collecting required documentation, tracking outstanding items, and ensuring a smooth account-opening experience.
• Provide administrative and operational support to Wealth Advisors, including preparing client meeting materials, managing follow-up items, maintaining records, and coordinating day-to-day office activities.
• Assist with scheduling meetings, coordinating calendars, preparing correspondence, and helping ensure timely completion of client and team commitments.
• Maintain organized client files and records, ensuring documentation is complete, accurate, and compliant with firm policies and procedures.
• Track pending client requests, account-related paperwork, and operational workflows to ensure timely follow-through and completion.
• Provide trade support at the direction of the Wealth Advisor, including running and analyzing cash, DCA, and model reports (as applicable and with appropriate licensing and approval).
• Assist with research on securities and model portfolios to help inform investment decisions.
• Support the collection, organization, and input of data for personalized financial plans designed to help clients achieve their short- and long-term goals.
• Serve as a key point of coordination between clients, advisors, custodians, and internal departments to facilitate a high level of service.
• Collaborate with peers and Wealth Advisors to continuously learn, develop professionally, and contribute to a positive team environment.

Revised Qualifications

• 0-2 years of professional experience;recent graduates and career-changers encouraged to apply.
• Bachelor's degree required.
• Candidates may be requested to obtain Series SIE, Series 7, and Series 65 licenses within 1 year of hiring
• Exposure to working with custodians such as Charles Schwab, Fidelity, Pershing, or Goldman Sachs is a plus.
• Prior experience in customer service, administrative support, financial services, banking, or professional office environments is beneficial.

Revised Knowledge and Skills

• Exceptional organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Strong attention to detail and commitment to accuracy, follow-through, and quality work.
• Excellent verbal and written communication skills.
• Strong time-management and problem-solving abilities.
• Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
• Ability to maintain organized records and documentation while handling sensitive and confidential information.
• Exceptional interpersonal and client-service skills.
• Self-motivated, dependable, and proactive in identifying and completing tasks.
• Team player who collaborates effectively with colleagues while also working independently.
• Comfortable working in a fast-paced, evolving environment.