Client Services Assistant – Small Animal Medicine

Kansas State University; Manhattan (KS); Sur place; USD 21 000 - 23 000; Plein temps

Avantages offerts par ce poste

Vacation days

Health insurance

Retirement plan

Résumé du poste

Kansas State University’s Veterinary Health Center seeks a Client Services Assistant for the Small Animal Medicine team in Manhattan, KS. This on-site role focuses on exemplary client communication, precise scheduling, and reliable follow-up to support high-quality patient care.

The position emphasizes a professional, compassionate, service-oriented approach and requires learning the clinic workflows and communication preferences. Monday–Friday, 8am–5pm.

Qualifications

• High school diploma or equivalent.
• At least 1 year of relevant experience.
• Experience in veterinary settings preferred.
• Strong communication and multitasking skills.

Responsabilités

• Serve as the liaison between clients and the clinical care team.
• Coordinate scheduling and appointment processes.
• Provide follow-up communications to clients to support care.
• Maintain a professional, compassionate customer service approach.
• Learn and adapt to the workflows of the Small Animal Medicine team.

Connaissances

Customer service

Veterinary setting

Medical terminology

Multi-tasking

Decision making

Prioritization

Written and verbal communication

Computer literacy

Team collaboration

Phone etiquette

Formation

High school diploma

Description du poste

About This Role

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Client Services Assistant to join our dedicated Small Animal Medicine team to help facilitate exemplary patient care and quality customer service. This person will serve as the primary liaison between clients and the clinical care team within assigned Small Animal Medicine service areas. This role ensures smooth communication, accurate scheduling, and consistent follow-up to support high-quality patient care. This individual must maintain a professional, compassionate, and service-oriented attitude while learning the unique workflows and communication preferences of the clinical teams they support. Working hours for this position will be Monday-Friday, 8am-5pm.

About Us

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit: www.ksvhc.org/about/employment/recruitment.html

Worksite Description

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed

Minimum Qualifications:

• Requires a high school diploma (or equivalent)
• One year of relevant experience.
• Requirements may be met through a combination of education and experience.

Preferred Qualifications:

• Prior customer service experience in a fast-paced environment.
• Two or more years of experience in a veterinary setting.
• Knowledge of medical terminology, diseases, and symptoms.
• Strong multi-tasking skills.
• Ability to make sound decisions in a stressful situation.
• Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow.
• Excellent communication (written and verbal) and strong interpersonal skills.
• Adaptable to different computer systems/advanced computer skills.
• Flexibility and willingness to help other teammates.
• Ability to answer multiple phone lines.
• Ability to perform word processing and data entry procedures on a personal computer.
• Willing and able to master new techniques.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Application Window

Applications close: November 3, 2026

Anticipated Hiring Pay Range

$15.50 - $16.50 per hour