Customer Service Liaison, Small Animal Hospital

University of Missouri - Columbia; Columbia Township (MO); Vor Ort; USD 23.000 - 26.000; Vollzeit

Zusammenfassung

The University of Missouri - Columbia's College of Veterinary Medicine is seeking a Customer Service Representative to join the Veterinary Health Center's Client Services Team as a Customer Service Liaison. The role combines client account and payment responsibilities with front desk reception to support emergency admissions and ensure excellent service during visits.

You will greet clients, manage the front desk, handle payments, enter data in the electronic medical record system, and

Qualifikationen

• High School Diploma or equivalent.
• Minimum three years of customer service or clerical experience.
• Ability to operate a personal computer.

Aufgaben

• Greet clients and patients in a friendly, professional manner.
• Manage front desk operations with focus on emergency check-ins.
• Enter and verify client/patient information in the EMR.
• Process payments and reconcile the cash register.
• Coordinate communication between clients and clinicians.
• Support multiple tasks in a fast-paced environment.

Kenntnisse

Customer service

Clerical experience

Computer literacy

Ausbildung

High School Diploma or equivalent

Tools

Electronic Medical Record (EMR) system

Jobbeschreibung

Hiring Department

Department of Veterinary Medicine and Surgery

Job Description

The College of VeterinaryMedicine at MU is on a mission to educate and trainoutstanding clinicians and scientists, generate new knowledge,engage stakeholders, and foster economic growth, all of whichpromote and protect the health and welfare of animals and people.

Simply put, our mission is to Teach, Heal, Discover, andServe.

Veterinarians throughout the Midwest refer animal clients to theVeterinary HealthCenter for specialized diagnoses and treatment. Withsophisticated therapeutic equipment that includes an underwatertreadmill, advanced imaging techniques, and groundbreaking equinelameness diagnostic equipment, we are a center for animalhealthcare.

We are seeking candidates for a new position on our Client ServicesTeam. The Customer Service Liaison will provide essentialfront-line support to clients and patients by combiningresponsibilities of a Client Account & Payment Representative(Cashier) and a Front Desk Receptionist. This is integral tofacilitating emergency patient admissions and ensuring exceptionalcustomer service throughout each client’s visit. This position willsupport both desks in a floating capacity, providing coverage andservice wherever needed at the time.

Key responsibilities include:

• Greet all clients and patients in a friendly, professional, andsupportive manner.
• Manage front desk operations with a focus on emergency patientcheck-ins while also supporting routine admissions.
• Enter, update, and verify client and patient information in theelectronic medical record system. Prepare, explain, and obtainrequired signatures for all necessary documentation.
• Notify appropriate staff of patient arrivals to support timelycommunication and workflow.
• Maintain a clean, organized, and professional reception andlobby environment.
• Process payments including cash, check, and credit cardtransactions; perform accurate daily register reconciliation.
• Provide information about partnered financing options, answerquestions regarding credit approval, and process financingtransactions.
• Follow all payment policies and ensure clients receive clearcommunication regarding deposits, estimates, and dischargepayments.
• Support additional cashiering tasks such as mailing invoices,coordinating communication between clients and clinicians, andcompleting collection calls as needed.
• Other duties as assigned.

Shift

This is a full-time, 40-hour week position.

Hours areMonday – Friday, 7:00am to 4:00pm.

Minimum Qualifications

• High School Diploma or the equivalent.
• Three years of customer service and or clerical experience isrequired. Education may be substituted in lieu of experience.
• Ability to operate a personal computer is necessary.

Preferred Qualifications

Successful candidate will exhibit the following skills and corecompetencies:

• Present a friendly and empathetic demeanor.
• Maintain a high level of professionalism.
• Communicate clearly and effectively with diverse internal andexternal constituent and client
• Be able to thrive in a busy, fast-paced environment andeffectively manage multiple tasks,
• Bring a high degree of organization and attention todetail.
• Exhibit a willingness to learn and grow professionally, as wellas be a supportive and collegial
• Previous experience providing in-person, client-focused,customer service at in a clinic,
• Previous experience within a medical or veterinary setting andfamiliarity with medical or veterinary terminology.

Anticipated Hiring Range

Salary Range: $17.00 / hour

Grade: GGS PAT 004

University Title: Customer Service Representative

Internal applicants can determine their university title byaccessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for thisposition.

Benefit Eligibility

This position is eligible for University benefits. As part of yourtotal compensation, the University offers a comprehensive benefitspackage, including medical, dental and vision plans, retirement,paid time off, short- and long-term disability, paid parentalleave, paid caregiver leave, and educational fee discounts for allfour UM System campuses. For additional information on Universitybenefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director ofAccessibility and ADA at 573-884-7278.

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