Client Services Assistant

Kansas State University; Manhattan (KS); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement plans

Paid time off

Job summary

Kansas State University’s Veterinary Health Center in Manhattan, KS seeks a Client Services Assistant to enhance patient care and customer service. You will greet clients, manage admissions, coordinate appointments, and serve as a liaison between clients, patients, and hospital staff.

Working hours depend on departmental needs; the role requires strong communication and clerical skills, familiarity with medical terminology, and the ability to coordinate calls on a multi-line system.

Qualifications

• Requires a high school diploma (or equivalent).
• One year of relevant experience.
• Qualifications may be met through a combination of education and experience.

Responsibilities

• Greet and refer clients and patients and manage admissions.
• Facilitate appointments and coordinate scheduling.
• Take calls from clients and provide solutions to concerns.
• Serve as liaison between clients, patients and hospital service providers.

Skills

Public relations

Communication

Medical terminology

Office software

Data entry

Multi-line telephone system

Education

High school diploma

Bachelor's degree

Tools

Instinct software

Word processing software

Medical database programs

Job description

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13667014

Client Services Assistant

Kansas State University

About This Role

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Client Services Assistant to join our dedicated team to help facilitate exemplary patient care and quality customer service. While there are many responsibilities of someone in this role, this position is primarily responsible for greeting and referring clients and patients, managing admissions, and facilitating appointments. Client Services Assistants also provide exceptional customer service through taking calls from clients, listening to customer needs, and providing helpful solutions to any concerns or issues. Excellent communication skills are utilized daily as this position acts as a liaison between clients, patients, and the hospital service providers. Working hours will be dependent upon the needs of the department.

About Us

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To See What Benefits Are Available, Please Visit www.ksvhc.org/about/employment/recruitment.html

Worksite Description

This position is On-site. All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed

Minimum Qualifications

• Requires a high school diploma (or equivalent)
• One year of relevant experience.
• Requirements may be met through a combination of education and experience.

Preferred Qualifications

• Bachelor's degree or at least two years of post-high school experience.
• Two years experience in clerical or office support work preferred.
• Training in general office practice.
• Experience with veterinary hospital management program software, such as Instinct, will be an asset for this position.
• Good public relations skills, including the ability to communicate professionally under stress.
• Working knowledge of medical terminology.
• Computer skills, including knowledge of work processing computer software and medical database programs.
• Ability and skills to efficiently coordinate calls on a multi-line telephone system.
• Ability to collaborate with established procedures, protocol and instruction from supervisor.
• Ability to complete data entry in computer system accurately and in a timely fashion.
• Ability to apply skills of a service-oriented nature position to the public, faculty and students in order to promote harmonious working relationships and excellent veterinary medical care for patients.

Sponsorship Eligibility

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Application Window

Applications close: September 28, 2026

Anticipated Hiring Pay Range

$15.50-$16.50 per hour