Client Services Assistant

Mittera; Des Moines (IA); Hybrid; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D Policies

Short and Long-Term Disability

401K with Company Match

Paid Time Off

Paid Volunteer Time Off

Job summary

Mittera is seeking a Client Services Assistant to support the day-to-day operations of the department, handling clerical and administrative tasks with guidance while maintaining independence to plan and accomplish goals.

The role supports leadership, manages calls and mail, coordinates with facilities and accounting teams, and assists Sales/Service with print projects. A strong office background and communication skills are essential.

Qualifications

• High school diploma or GED required.
• 2–3 years of experience in an office setting.
• Proficient with office software and tools.
• Strong communication skills with all levels within the organization, guests, and vendors.

Responsibilities

• Oversee general office operation.
• Maintain a neat and professional appearance throughout the office area.
• Provide administrative support to leadership team.
• Operate telephone console to receive all incoming calls; screen; provide information; route inquiries as needed.
• Coordinate with facilities management or vendors regarding office space, parking, and related issues.
• Assist the accounting team with data entry and document management.
• Purchase office supplies and maintain stock levels.
• Maintain organized filing/storage systems for all files and office supplies.
• Coordinate incoming and outgoing mail, including packages.
• Assist Sales and Service teams in job entry and organization of print-focused projects.
• May be assigned smaller customer accounts to manage after gaining experience.
• Perform other duties as assigned.

Skills

Effective communication

Education

High school diploma or GED

Tools

Office software

Job description

Mittera is looking for a Client Services Assistant to join our team! Client Services Assistant support the day-to-day operations of the department, which includes various clerical and administrative tasks. This position works under supervision but must know how to work independently to plan and accomplish goals. Must perform all functions with the highest level of consistency, compassion, and confidentiality as it relates to Mittera's values and overall customer experience. The Administrative Assistant is a key member supporting leadership team members and ensuring smooth operation in the office area.

Essential Duties and Responsibilities

• Oversee general office operation
• Maintain a neat and professional appearance throughout the office area
• Provide administrative support to leadership team
• Operates telephone console to receive all in-coming calls. Screens callers, provides information, responds to routine inquiries or routes calls to appropriate person or department.
• Coordinate with facilities management or vendors regarding office space, parking, and related issues
• Assist the accounting team with data entry and document management
• Purchase office supplies and maintain proper stock levels
• Maintain an organized and efficient filing/storage system for all files and office supplies
• Coordinate incoming and outgoing mail including receiving and sending packages
• Assists Sales and Service teams in job entry and organization of print-focused projects.
• May be assigned some smaller customer accounts to manage, once an individual has gained adequate experience.
• Perform other duties as assigned

Requirements

Required Skills and Abilities

• High school diploma, GED, or equivalent
• 2 - 3 years of experience in an office setting
• Proficient with office software
• Effective communications skills with all levels within the organization, guests, and outside vendors

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Requires fine motor hand and arm movement, manual dexterity, and coordination.
• Must be able to access and navigate each department in the facility.

Work Environmental Factors

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to hazardous materials. A production employee regularly works near moving mechanical parts.

Mittera is a leading-edge company that provides commercial and digital printing, finishing, graphic design, data analytics, direct mail processing, and fulfillment services. Mittera's full-service approach connects data-driven revelations, bar-raising creative, and expertly printed materials to give our customers' brand recognition it deserves. Competitive compensation and robust benefits plans are offered. Benefits include:

• Medical
• Dental
• Vision
• Life and AD&D Policies
• Short and Long-Term Disability
• 401K with Company Match
• Paid Time Off
• Paid Volunteer Time Off

Mittera is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Must be 18 years old or older to apply.

Visit us today at mittera.com!