Client Service Specialist

Mittera; Denver (CO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D Policies

Short and Long-Term Disability

401K with Company Match

Paid Time Off

Paid Volunteer Time Off

Job summary

A leading company in the field is looking for a Client Service Specialist in Denver, Colorado. The role involves processing client orders, liaising with various departments, and ensuring timely resolution of client issues. Ideal candidates will have a high school diploma and 1-3 years of relevant experience, alongside strong communication and organizational skills. The position offers benefits such as medical, dental, vision, and a 401K plan, making it an attractive opportunity for those seeking to enhance their career in client service.

Qualifications

• High school degree or equivalent required.
• 1 – 3+ years of relevant experience required.
• Effective communication skills with all levels.

Responsibilities

• Learn about and understand customer-specific program processes.
• Process orders and monitor schedules for on-time delivery.
• Communicate job statuses with Account Executive and clients.

Skills

Organizational skills

Communication skills

Problem-solving

Computer proficiency

Ability to work under pressure

Education

High school degree or equivalent

Associate Degree or certificate in business

Tools

Microsoft Office

Job description

Client Service Specialist

Mittera is currently seeking Client Service Specialists to join our team!

Essential Duties And Responsibilities

• Learn about and understand customer-specific program processes
• Process orders and monitor schedules to provide on-time product delivery
• Work as liaison between the client, management and internal production departments to track and manage orders in progress
• Provide direction to and coordinate with production and scheduling departments
• Communicate with Account Executive, Client Service Teammates, and clients about job statuses
• Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escape to appropriate team members if assistance is needed
• Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
• Back-up other team members when necessary

Requirements

• High school degree or equivalent required; Associate Degree or certificate in business or related field preferred
• 1 – 3+ years of relevant experience required
• Must be well organized, able to respond quickly to changing situations
• Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision
• Effective communication skills with all levels within the organization, clients, and outside vendors
• Strong computer skills and proficient in Microsoft products
• Detail oriented; excels in problem identification and resolution
• Able to work through customer demands and shifting priorities
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Must have the ability to work effectively in stressful situations and meet stringent deadlines
• Ability to use basic math skills, such as addition, subtraction, multiplication, division, measurements and critical thinking, to solve practical problems
• Able to work non-traditional hours (as needed)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 20 pounds at times
• Requires fine motor hand and arm movement, manual dexterity and coordination
• Must be able to access and navigate each department in the facility

Benefits

• Medical
• Dental
• Vision
• Life and AD&D Policies
• Short and Long-Term Disability
• 401K with Company Match
• Paid Time Off
• Paid Volunteer Time Off

Mittera is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.