Client Services Asset Management Lead

General Dynamics IT; Arlington (VA); On-site; USD 128,000 - 173,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Career development opportunities

Job summary

General Dynamics IT is seeking a Client Services Asset Management Lead in Arlington, VA, onsite to oversee IT hardware asset management across a large enterprise. The role requires 10+ years of experience, strong data analysis, and program management skills.

The candidate must be U.S. citizen, possess ITIL certifications, and be able to manage budgets, staffing, and performance across multiple locations. This position emphasizes leadership, issue resolution, and customer relationship management.

Qualifications

• 10+ years of related experience
• ITIL v4 foundations certification and ITIL intermediate required
• US Citizenship required

Responsibilities

• Oversee IT hardware asset management in a large enterprise
• Analyze data to identify trends, optimize spend, and report asset status
• Manage day-to-day workflows, timelines, and customer relationships
• Provide budget and forecasting analysis, staffing, and performance management
• Lead service improvement and quality initiatives across locations
• Support special projects as needed

Skills

Data Analysis

Problem Solving

Program Management

Education

Bachelor's Degree in Information Technology, Business Administration, or related field

Job description

Job Family

Contract Management

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: BI Full 6C (T4)

Job Qualifications

Skills: Data Analysis, Problem Solving, Program Management

Certifications: None

Experience: 10 + years of related experience

US Citizenship Required: Yes

Job Description

We are currently seeking a Client Services Asset Management Lead who will provide oversight in areas IT hardware asset management functions, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.

This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Asset Management Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.

HOW YOU WILL MAKE AN IMPACT

• Performing IT hardware asset management functions and responsibilities in a large enterprise
• Strong understanding of IT asset management software, inventory management, and data analysis tools crucial.
• Strong organizational and project management skills to handle complex asset lifecycle tasks
• Ability to analyze data to identify trends, optimize spending, and report on asset status
• Excellent communication skills with the ability to present both high level and detailed tactical solutions to customers
• Extremely detail oriented and able to monitor, review and analyze incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution.
• Manage and/or support special projects

REQUIRED QUALIFICATIONS

• Minimum of 10 years of experience performing IT hardware asset management functions and responsibilities in a large enterprise.
• Bachelor's Degree in Information Technology, Business Administration, or a related field
• 10+ years of experience
• ITIL v4 foundations certification and ITIL intermediate (Managing Professional, Strategic Leader or Practice Manager) required

Location

Onsite in Arlington, VA. Candidate must reside within the DC/MD/Northern VA area.

U.S. Citizenship and a background investigation are required; you must have a current clean financial background. The role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed. Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.

Details

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

T elecommuting Options: Onsite

Work Location: USA VA Arlington

Additional Work Locations:

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what ou

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Salary

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.