Client Services and Support Analyst (Remote)

MediSolution; California (MO); Hybrid; USD 55,000 - 62,000; Part time

Job summary

Harris School Solutions is seeking a Part-Time Client Services and Support Analyst (32 hours) to provide high-quality client support and training for the QSS/OASIS software to K-12 customers on the U.S. West Coast.

This remote California role requires strong troubleshooting, excellent communication, and the ability to work independently or in a team. Occasional travel (<25%), webinars, training materials, and collaboration with Professional Services are expected.

Qualifications

• Experience providing software training to CA K-12 school districts.
• Excellent troubleshooting and analytical problem-solving skills.
• Excellent oral and written communication skills.
• Ability to work independently on assigned projects, as well as in a team atmosphere.
• Knowledge of hybrid Linux back-end / Windows front-end applications.
• Travel less than 25% annually.

Responsibilities

• Provide quality support to clients with timely resolutions.
• Lead in-person and online training resources for end users.
• Develop and maintain end user training documentation.
• Lead webinars and software training classes for clients.
• Develop deep understanding of product features to address issues.
• Diagnose software issues and coordinate with teams to resolve problems.

Skills

Customer service

Training delivery

Troubleshooting

Communication

Time management

Independent work

Team collaboration

Tools

PostgreSQL

SQL Server

BI tools

Job description

Client Services and Support Analyst, Part-Time (32 hours) Schools FINS Enterprise - Remote - California

The Client Services and Software Support Analyst will provide high-quality, friendly, and prompt support and training services for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment.

As a Client Services and Support Analyst, this person will be a part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast.

Occasional travel may be required to client sites, user groups, and conferences. Travel is expected to be less than 25% annually.

What will be your impact:
Provide quality support to our clients, employing a high degree of service and timeliness of resolution.
In addition to the Professional Services team, provide end-user in-person and online training resources.
Assisting the Professional Services and Support teams in developing and maintaining end user training documentation.
Lead webinars and software training classes for our clients.
Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application-related issues and questions.
Diagnose software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner.

The ideal candidate will meet many, if not all, of these requirements:

• Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner.
• Polished presentation skills
• Experience providing software training to CA K-12 school districts.
• Excellent troubleshooting and analytical problem-solving skills
• Excellent oral and written communication skills
• Highly-developed organizational skills and time management ability
• Ability to work independently on assigned projects, as well as in a team atmosphere
• Highly motivated, flexible, adaptable nature
• Ability to learn quickly in a fast-paced, challenging, and ever-changing environment
• Well-versed in supporting apps on a hybrid Linux Back-end/Windows Front-end applications
• Knowledge of Postgres and SQL Server databases; Experience with client-server applications
• Knowledge/experience with business intelligence query tools is preferred
• Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred

Pay rate: $40.00 - $45.00 USD per hour.

At Harris, we believe great people build great software.

We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers.

Our teams enjoy a supportive, award-winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.

We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long-term stability alongside entrepreneurial autonomy.

• In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and -most-important a culture that values people, curiosity, and having fun while doing great work.

Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.