Customer Success Coordinator

MediSolution; Northern (KY); Hybrid; USD 71,635,000 - 75,933,000; Full time

Benefits offered by this job

Culture for Growth

Top Notch Employee Health & Well Being

Every Voice Matters

Global Reach

Career Development Programs

Sustainability focus

Job summary

Connecture is seeking a Customer Success Coordinator to join our growing team. You will support customer success and operations, coordinate projects across internal teams, and handle administrative tasks during the annual implementation cycle for Medicare customers.

Remote role open to candidates in the US, with preference for CST/EST time zones. You will contribute to reporting, communications, and ensuring timely progress on initiatives and customer inquiries.

Qualifications

• Experience working with all levels in an organization, internal and customer organizations.
• Ability to work directly with customers, vendors, and other service providers unsupervised.
• Customer management skills including project management, resolving issues, setting customer expectations, training support, and building relationships.
• Ability to follow instructions and adapt to changing priorities.

Responsibilities

• Provide support to customer success and operations management functions.
• Assist customer success managers and operations personnel in coordinating and completing projects.
• Provide administrative and technical support such as scheduling, preparing communications or presentations, monitoring timelines, attending meetings, and liaising across departments.
• Monitor and report on project activity and progress to managers and leadership.
• Provide customer service via phone and email; handle inquiries and resolve issues.

Skills

Customer management

Project management

Verbal and written communication

Microsoft Office

Attention to deadlines

Self-starter

Ability to adapt to changing pri orit

Tools

Word

Excel

Visio

MS Project

Job description

Are you motivated, organized and adaptable? Connecture is seeking Customer Success Coordinator to join our growing team! As the Customer Success Coordinator will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned during the annual implementation cycle for all Medicare customers. You will provide support for projects as assigned. Projects may include, but not be limited to, internal improvement projects, internal or external documentation projects, customer-specific projects, etc. You will also assist with reporting as needed (downloading/creating and distributing). NOTE: This position is not static and is subject to change as Connecture’s and the Department’s needs change. This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who can work in CST and EST timezone.

What your impact will be:

Services Coordinator 45%

• Provide support to customer success and operations management functions.
• Assist customer success managers and operations personnel in the coordination and completion of projects.
• Provide administrative and technical support such as scheduling, preparing customer communications or presentations, monitoring timelines, attending meetings, and acting as liaisons to various departments and organizations.
• Communicate any issues, problems, or additional information to customer success managers and recommend solutions.
• Monitor and evaluate project activity and report on progress to project managers and leadership.

Customer Service 45%

• Provide customer service via the telephone and/or Internet (e.g., support tickets, instant message, email).
• Assist with outbound customer communications as instructed.
• Handle customer inquiries and resolve support inquires.
• Coordinate with customer if additional information is needed.
• If the nature of the inquiry requires involvement from others, manage the inquiry/response through successful completion.
• Assist with data file collection, validation, issue resolution.
• Perform other customer service duties as requested.

Administration 10%

• Perform administrative duties as assigned.

What we are looking for:

• Experience working with all levels in an organization, both internal and customer organizations
• Ability to work directly with customers, vendors, and other service providers unsupervised
• Customer management skills including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships.
• Ability to follow instructions well and quickly adapt to changing priorities
• Self-starter, ability to manage to deadlines with little to no direct supervision
• Verbal and written communication
• General technical knowledge needed to support customers
• Ability to recognize areas of improvement and propose those to the team for continual process improvement
• Collaborative team player
• Quick learner
• Microsoft Office products, including Word, Excel, Visio, and MS Project

What will make you stand out:

• Listening and problem-solving skills; ability to proactively address issues and coordinate solutions
• Ability to multi-task and work in a fast-paced environment
• Prioritization savvy – ability to determine appropriate priorities, responsive to urgent requests, ability to elevate as appropriate
• SaaS implementation experience a plus
• Medicare industry knowledge a plus

What we offer:

• Culture for Growth
• Top Notch Employee Health & Well Being Benefit
• Every Voice Matters
• Global Reach
• Careers with Purpose
• World Class Career Development Programs
• Focus On Sustainability
• Comprehensive medical, dental, and vision benefits
• 3 weeks of vacation plus 5 personal days to recharge
• Employee stock ownership and RRSP program

Salary: $25.00 - $26.50 per/hour

About us:

For nearly two decades, ConnectureDRX’s vast network of health plan data has brought carriers, FMOs and brokers together to simplify selling health plans in order to help millions of consumers find and enroll in their best fit Medicare plans every year.

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award-winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Instagram: @weareharris LinkedIn: Harris

Harris fournit des solutions logicielles essentielles pour le secteur public, les soins de santé, les services publics et le secteur privé en Amérique du Nord, en Europe, en Asie et en Australie. Travailler pour Harris est l'occasion idéale de réaliser vos objectifs professionnels ainsi que vos rêves personnels ! Nos employés bénéficient d'un environnement de travail décontracté qui offre un confort tout en fournissant un service de qualité supérieure à nos clients. Nous offrons un ensemble complet d'avantages sociaux ainsi que d'autres "avantages" supplémentaires ! Nous donnons à nos employés les moyens de faire la différence Nous avons une culture d'entreprise riche Nous offrons la possibilité d'apprendre Nous sommes financièrement solides et nous appartenons à la plus grande société de logiciels du Canada (CSI) On s'amuse beaucoup ! Suivez-nous sur les médias sociaux pour en savoir plus sur les valeurs, la culture et les initiatives de notre entreprise ! Harris est un employeur à égalité de chances et d'action positive. Nous considérons les candidats sans considération de race, couleur, religion, âge, origine nationale, ascendance, origine ethnique, sexe, identité de genre, expression de genre, orientation sexuelle, statut matrimonial, statut de vétéran, handicap, information génétique, statut de citoyen ou autre groupe protégé par la loi fédérale, provinciale ou locale. Si vous souhaitez nous contacter concernant l'accessibilité de notre site Web ou si vous avez besoin d'aide pour remplir le formulaire de demande d'emploi, veuillez nous contacter au (1)-613-226-5611 ou à [e-mail]. Ces informations de contact sont uniquement destinées aux demandes d'accommodement raisonnable et ne peuvent être utilisées pour se renseigner sur le statut des candidatures.

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.