Client Operations Manager

Laffer Tengler Investments; Scottsdale (AZ); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Professional development

Growth opportunities

Job summary

Laffer Tengler Investments is seeking a seasoned operations professional to bridge trading, operations, and client service for UHNW clients in Scottsdale. You will translate complex operational realities into clear client outcomes, resolve issues, and improve cross-functional workflows to enhance the client experience.

You will lead onboarding, account maintenance, and high-touch workflows with custody partners and portfolio managers, while ensuring regulatory compliance and data integrity

Qualifications

• Progressive experience in wealth management or RIA operations and client service.
• Bachelor’s degree in finance, business, economics, or related field; CFP/Series 65/7/66 preferred.
• Experience with high-net-worth client environments and complex financial structures.

Responsibilities

• Act as liaison between Operations and Client Service/Relationship Management for UHNW clients.
• Lead complex client onboarding and account maintenance across multi-entity structures.
• Coordinate high-touch workflows: asset transfers, money movements, and tax-related support.
• Ensure data integrity across PMS, CRM, and client portals and support audits.

Skills

Wealth management operations

Client service

Operational excellence

Communication

Problem solving

Education

Bachelor’s degree

Tools

Custodial platforms

Portfolio management systems

CRM systems

Reporting tools

Job description

Laffer Tengler Investments is a growing asset management firm. We are seeking a seasoned, client-centric operations professional to serve as the critical bridge between our trading and operations team and our client service/relationship management team. This role is essential to delivering seamless, white-glove service to ultra-high-net-worth (UHNW) individuals and families, typically those with complex portfolios, multi-generational wealth, concentrated positions, alternative investments, trusts, and other sophisticated structures.

The ideal candidate combines deep operational expertise with strong interpersonal skills and a genuine client-first mindset. You will often translate complex operational realities into clear client outcomes, proactively resolve issues, improve cross-functional workflows, and ensure that operational excellence directly enhances the client experience.

Key Responsibilities

• Act as the primary liaison and escalation point between Operations and Client Service/Relationship Management teams for all UHNW client operational matters, ensuring timely, accurate, and discreet handling of requests.
• Lead and coordinate complex client onboarding and account maintenance processes for new and existing UHNW clients, including multi-entity/trust structures, multi-custodial relationships, funding, and documentation reviews.
• Oversee and execute or coordinate high-touch operational workflows such as asset transfers (ACATs), money movements (wires, journals, distributions), account maintenance, performance reporting, billing, and tax-related operational support.
• Monitor client accounts and operational queues proactively to identify potential issues, resolve discrepancies, and prevent client impact.
• Partner closely with portfolio managers, traders, compliance, and custodians to support client-specific needs while maintaining full regulatory compliance and operational integrity.
• Build and maintain effective relationships with key custodial partners and third-party providers to optimize service levels for sophisticated clients.
• Identify and implement process improvements that reduce friction between operations and client service, enhance scalability, and elevate the overall client experience (including opportunities for automation and better workflows).
• Provide operational subject-matter expertise and training to the Client Service team; participate in client meetings or calls as needed to support relationship managers with operational insights.
• Ensure data integrity across portfolio management systems (PMS), CRM, and client portals; support audit and compliance efforts related to client operations.
• Maintain the highest standards of discretion, accuracy, and professionalism in all client and internal interactions.

Qualifications

• 5–10+ years of progressive experience in wealth management or RIA operations and/or client service, with meaningful exposure to high-net-worth or ultra-high-net-worth clients and complex financial situations.
• Strong working knowledge of major custodial platforms (e.g., Charles Schwab, Fidelity, Pershing) and portfolio management/reporting systems (e.g., Black Diamond, Advent/APX, Orion, or similar).
• Solid understanding of RIA compliance requirements, fiduciary standards, operational risk controls, and regulatory expectations.
• Exceptional communication and interpersonal skills — able to explain complex operational processes in clear, client-friendly language and build trust with sophisticated clients and internal teams.
• Outstanding attention to detail, organizational ability, and capacity to manage multiple priorities and deadlines in a fast-paced environment.
• Proven problem-solving skills and a proactive, solutions-oriented approach focused on continuous improvement and client outcomes.
• High integrity, discretion, and commitment to strict client confidentiality.
• Bachelor’s degree in finance, Business, Economics, or a related field required. Series 65, 7 and/or 66 (or willingness to obtain) and/or CFP® designation are strongly preferred.

Preferred Qualifications

• Direct experience serving ultra-high-net-worth clients (e.g., $10M+ investable assets or complex multi-generational/family office-type relationships).
• Familiarity with alternative investments, private placements, concentrated stock positions, estate/trust coordination, and multi-custodial environments.
• Project management or process improvement background (Lean/Six Sigma exposure is a plus).
• Proficiency with CRM platforms (Salesforce or equivalent) and advanced Excel/reporting tools.

What We Offer

• Competitive compensation (base salary commensurate with experience + performance bonus).
• Opportunity to work directly with sophisticated UHNW clients and a collaborative, high-performing team.
• A role with real impact — shaping processes and the client experience in a growing RIA environment.
• Professional development and growth opportunities.

Additional Requirements

• Full-time, in-office position located in Scottsdale, Arizona, United States
• Candidates must be authorized to work in the United States

This position is ideal for someone who thrives at the intersection of operational precision and high-touch client service and who takes pride in making complex things feel seamless for clients and who enjoys improving how teams work together.