Client Services Advocate 2026-02132

State of Wyoming; Casper (WY); On-site; USD 40,000 - 60,000; Full time

Job summary

Wyoming Military Department - Veterans Commission is seeking a dedicated professional to assist Veterans and their dependents with benefits navigation and eligibility determinations. You will guide clients through state and federal programs, explain options, and help with claims and applications, fostering independence and improved quality of life.

The role emphasizes compassionate customer service, strong communication, and collaboration with government partners to connect individuals to

Qualifications

• Education: Bachelor's Degree (typically in Social Services).
• Experience: 0-1 year progressive work experience (typically in Victim or Client Services).
• OR: 3-4 years progressive work experience (typically in Victim or Client Services).

Responsibilities

• Advises Veterans and dependents of eligibility for entitlements under benefits acts and legislation.
• Investigates, prepares, and follows up on applications for state and federal benefits; follows up with VSOs and state agencies.
• Performs public relations by issuing information through radio, papers, and public events.
• Attends meetings and activities of Veterans Service Organizations as assigned.
• Collaborates with POA offices, VBA, and other Veteran Service Providers.
• Develops and executes a plan for state funds expenditure to support travel.
• Plans travel, meetings, and visits across the state; handles hotels, vehicle maintenance, and reimbursements.
• Completes all monthly ADMIN reports on time.

Skills

Knowledge of veterans benefits

Public speaking

Counseling

Interviewing

Computers/word processing

Education

Bachelor's Degree (typically in Social Services)

Job description

Open Until Filled

GENERAL DESCRIPTION

Make a meaningful impact by helping Wyoming's Veterans and their families access the benefits, resources, and services they have earned through their service. In this rewarding role, you will serve as a trusted advocate and resource, guiding Veterans and their dependents through complex state and federal benefit programs while helping them navigate important decisions that can improve their quality of life.

You will assess eligibility for a wide range of benefits and services, explain available programs, assist with claims and application processes, and provide personalized support to ensure Veterans receive the assistance they deserve. Through compassionate customer service, strong communication, and a commitment to public service, you will build relationships with Veterans, family members, community organizations, and government partners to connect individuals with critical resources and opportunities.

This position offers the opportunity to make a direct difference in the lives of those who have served our country by helping them overcome barriers, access benefits, and achieve greater financial, personal, and family well-being. Every interaction provides an opportunity to honor their service while supporting their success and independence.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options

Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov

Human Resources Contact: Molly Skala / [e-mail]

ESSENTIAL FUNCTIONS

• Advises Veterans and their dependents of their eligibility for entitlements under various Veterans benefits acts and other relevant legislation.
• Investigates and conducts interviews, assists in the preparation and follow-up of the applications for state and federal benefits, reviews and files claims for veterans' benefits, and follows MOU actions with Veterans Service Organizations and other state agencies for referral of inquiries, claims, and actions.
• Conducts public relations by disseminating general information for the outreach program by developing and participating in radio broadcasts, newspaper releases, and public speaking engagements and events to interested groups.
• Attends meetings and other activities of Veterans Service Organizations as assigned.
• Discusses the efforts of the Wyoming Veterans Commission.
• Coordinates activities or services with POA offices, VBA, and various other Veteran Service Providers.
• Develops and executes a working plan/schedule for the expenditure of state funds that supports travel.
• Plan travel, schedule meetings/places for assistance visits throughout the state, make hotel reservations, schedule vehicle maintenance, submit travel requests, travel reimbursement forms, time sheets, and vehicle mileage reports monthly.
• Complete all monthly ADMIN reports in a timely fashion.
• Must be able to travel within the State and out of State 50% of the time.
• Must be able to work occasional evenings or weekends as needed.

PREFERENCES

Preference will be given to applicants with a Bachelor's degree and experience working with clients in an office setting.

KNOWLEDGE

• Knowledge of State and Federal veterans benefits, programs, and services.
• Knowledge of services, counseling, and advocacy.
• Knowledge of public speaking and public affairs experience.
• Knowledge of interviewing and counseling.
• Knowledge of computers, computer databases, and word processing systems.

MINIMUM QUALIFICATIONS

Education:

Bachelor's Degree (typically in Social Services)

Experience:

0-1 year of progressive work experience (typically inVictim or Client Services)

OR

Education & ExperienceSubstitution:

3-4 years of progressive work experience (typically inVictim or Client Services)

Certificates, Licenses, Registrations:

None

PHYSICAL WORKING CONDITIONS

• Must be able to sit for long periods.
• Must be able to lift 25 pounds.

NOTES

• FLSA: Non-exempt
• Please attach a DD214 with your application to be eligible for Veteran's points.
• Must be able to pass a Federal background check.

007 - Wyoming Military Department - Veterans Commission

Click here to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resources Contact: Molly Skala / [e-mail]