Client Services Advocate 2026-02132

State of Wyoming; Casper (WY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Flexible schedule

Job summary

Wyoming Military Department - Veterans Commission is seeking a dedicated advocate to help Wyoming veterans and their families access state and federal benefits. You will assess eligibility, explain programs, assist with claims, and provide personalized support to ensure veterans receive the assistance they deserve.

The role requires strong communication, public speaking, and counseling skills, plus the ability to travel within the state up to 50%.

Qualifications

• Bachelor's degree in Social Services or related field.
• 0–1 year of progressive work experience in victim or client services.
• Or 3–4 years of progressive work experience in victim or client services.

Responsibilities

• Advise Veterans and their dependents on eligibility for entitlements under veterans benefits acts and related laws.
• Investigate and conduct interviews, assist with applications for state and federal benefits, review claims, and coordinate referrals with Veterans Service Organizations and other state agencies.
• Conduct public relations through outreach, radio broadcasts, newspaper releases, and public speaking events to interested groups.
• Attend meetings with Veterans Service Organizations as assigned.
• Coordinate activities with POA offices, VBA, and other Veteran Service Providers.

Skills

Veterans benefits knowledge

Counseling

Public speaking

Interviewing

Computer literacy

Education

Bachelor's degree in Social Services

Tools

Microsoft Office

Job description

Open Until Filled

GENERAL DESCRIPTION

Make a meaningful impact by helping Wyoming's Veterans and their families access the benefits, resources, and services they have earned through their service. In this rewarding role, you will serve as a trusted advocate and resource, guiding Veterans and their dependents through complex state and federal benefit programs while helping them navigate important decisions that can improve their quality of life.

You will assess eligibility for a wide range of benefits and services, explain available programs, assist with claims and application processes, and provide personalized support to ensure Veterans receive the assistance they deserve. Through compassionate customer service, strong communication, and a commitment to public service, you will build relationships with Veterans, family members, community organizations, and government partners to connect individuals with critical resources and opportunities.

This position offers the opportunity to make a direct difference in the lives of those who have served our country by helping them overcome barriers, access benefits, and achieve greater financial, personal, and family well-being. Every interaction provides an opportunity to honor their service while supporting their success and independence.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options

Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator:https://compensationcalculator.wyo.gov

Human Resources Contact: Molly Skala / [e-mail]

ESSENTIAL FUNCTIONS

The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Advises Veterans and their dependents of their eligibility for entitlements under various Veterans benefits acts and other relevant legislation.
• Investigates and conducts interviews, assists in the preparation and follow-up of the applications for state and federal benefits, reviews and files claims for veterans' benefits, and follows MOU actions with Veterans Service Organizations and other state agencies for referral of inquiries, claims, and actions.
• Conducts public relations by disseminating general information for the outreach program by developing and participating in radio broadcasts, newspaper releases, and public speaking engagements and events to interested groups.
• Attends meetings and other activities of Veterans Service Organizations as assigned.
• Discusses the efforts of the Wyoming Veterans Commission.
• Coordinates activities or services with POA offices, VBA, and various other Veteran Service Providers.
• Develops and executes a working plan/schedule for the expenditure of state funds that supports travel.
• Plan travel, schedule meetings/places for assistance visits throughout the state, make hotel reservations, schedule vehicle maintenance, submit travel requests, travel reimbursement forms, time sheets, and vehicle mileage reports monthly.
• Complete all monthly ADMIN reports in a timely fashion.
• Must be able to travel within the State and out of State 50% of the time.
• Must be able to work occasional evenings or weekends as needed.

PREFERENCES

Preference will be given to applicants with a Bachelor's degree and experience working with clients in an office setting.

KNOWLEDGE

• Knowledge of State and Federal veterans benefits, programs, and services.
• Knowledge of services, counseling, and advocacy.
• Knowledge of public speaking and public affairs experience.
• Knowledge of interviewing and counseling.
• Knowledge of computers, computer databases, and word processing systems.

MINIMUM QUALIFICATIONS

• Education: Bachelor's Degree (typically in Social Services)
• Experience: 0-1 year of progressive work experience (typically inVictim or Client Services)
• OR
• Education & Experience Substitution: 3-4 years of progressive work experience (typically inVictim or Client Services)
• Certificates, Licenses, Registrations: None

PHYSICAL WORKING CONDITIONS

• Must be able to sit for long periods.
• Must be able to lift 25 pounds.

NOTES

• FLSA: Non-exempt
• Please attach a DD214 with your application to be eligible for Veteran's points.
• Must be able to pass a Federal background check.

007 - Wyoming Military Department - Veterans Commission

URL:http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resources Contact: Molly Skala / [e-mail]