Client Services Advisor

Arch Insurance Group Inc.; Cockeysville (MD); On-site; USD 48,000 - 69,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

Prescription drug coverage

401(k) with matching

PTO 20 days per year

Paid holidays (up to 12)

Paid Parental Leave (up to 10 weeks)

Student Loan Assistance

Tuition Reimbursement

Backup Child/Elder Care

Job summary

Arch Insurance Group Inc. is seeking a customer-focused Customer Service Associate to support our Travel, Accident & Health business, handling inbound calls, emails, and online chat with a strong emphasis on service excellence.

The role follows an evening shift pattern, and you will be a primary contact for customers. Qualified candidates will have a Bachelor’s or Associate’s degree preference, at least three years of customer service experience in insurance, and a license in Life/Health or

Qualifications

• Excellent written and oral communication skills.
• High energy level and strong interpersonal skills.
• Ability to problem-solve and multi-task.
• Self-starter with flexibility and adaptability.
• Knowledge of Microsoft Outlook, Word and Excel.

Responsibilities

• Answer client service and claims calls for travel, accident and health plans.
• Respond to general email inquiries and online chat conversations.
• Resolve complex call inquiries using appropriate resources.
• Determine appropriate product for customers and enter policies into the system.
• Provide claim status updates to claimants.
• Provide troubleshooting for customer-facing technology.

Skills

Communication

Interpersonal skills

Problem solving

Self-starter

MS Outlook/Word/Excel

Education

Bachelor’s or Associate’s degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary

Arch is seeking a customer-focused Customer Service Associate to support our Travel, Accident & Health business during our evening shift. In this role, you will serve as a primary point of contact for customers, handling inbound calls, emails, and online chat inquiries while delivering exceptional service and support. This will be a day shift position (8:30AM - 5PM EST).

Responsibilities and Accountabilities

• Answer client service and claims calls for travel, accident and health plans
• Respond to general email inquiries and online chat conversations
• Resolve complex call inquiries through appropriate resources
• Determine appropriate product for customers, convert inquiries into insurance sales and enter them into policy administration system
• Provide claim status updates to claimants
• Provide troubleshooting for customer-facing technology
• Additional projects and tasks as needed

Required Skills and Abilities

• Excellent written and oral communication skills
• High energy level and strong interpersonal skills
• Objective, ability to problem-solve and multi-task
• Must be a self-starter, demonstrate flexibility and adaptability
• Knowledge of Microsoft Outlook, Word and Excel

Education & Experience

• Bachelor’s or Associate’s degree preferred
• Three years of customer service experience, preferably in the travel, accident and health or medical insurance fields
• Life/Health and/or Property/Casualty insurance license or equivalent preferred

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$48,000 - $68,931/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

14400 Arch Insurance Group Inc.