Client Services Advisor

McNeil & Co.; Cockeysville (MD); Remote; USD 48,000 - 69,000; Full time

Job summary

Arch is seeking a customer-focused Customer Service Associate to support our Travel, Accident & Health business during the day shift. You will be the primary contact for customers, handling calls, emails and chat inquiries while delivering exceptional service and support.

The role requires strong communication, problem-solving and multitasking abilities. A Bachelor’s or Associate’s degree is preferred and some insurance experience is beneficial.

Qualifications

• Three years of customer service experience, preferably in travel, accident and health or medical insurance fields.
• Life/Health and/or Property/Casualty license or equivalent preferred.
• Bachelor’s or Associate’s degree preferred.

Responsibilities

• Handle inbound calls, emails, and online chat inquiries as primary contact for customers.
• Answer client service and claims calls for travel, accident and health plans.
• Respond to general email inquiries and online chat conversations.
• Resolve complex call inquiries using appropriate resources.
• Provide claim status updates to claimants.
• Troubleshoot customer-facing technology and assist with miscellaneous projects.

Skills

Communication skills

Interpersonal skills

Problem solving & multitasking

Self-starting & adaptability

MS Outlook/Word/Excel

Customer service experience (3+ yrs)

Education

Bachelor’s/Associate degree preferred

Tools

Microsoft Office

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Position Summary

Arch is seeking a customer-focused Customer Service Associate to support our Travel, Accident & Health business during our day shift. In this role, you will serve as a primary point of contact for customers, handling inbound calls, emails, and online chat inquiries while delivering exceptional service and support. This will be a day shift position (8:30AM - 5PM EST).

Responsibilities and Accountabilities

• Answer client service and claims calls for travel, accident and health plans
• Respond to general email inquiries and online chat conversations
• Resolve complex call inquiries through appropriate resources
• Determine appropriate product for customers, convert inquiries into insurance sales and enter them into policy administration system
• Provide claim status updates to claimants
• Provide troubleshooting for customer-facing technology
• Additional projects and tasks as needed

Required Skills and Abilities

• Excellent written and oral communication skills
• High energy level and strong interpersonal skills
• Objective, ability to problem-solve and multi-task
• Must be a self-starter, demonstrate flexibility and adaptability
• Knowledge of Microsoft Outlook, Word and Excel
• Education & Experience
• Bachelor’s or Associate’s degree preferred
• Three years of customer service experience, preferably in the travel, accident and health or medical insurance fields
• Life/Health and/or Property/Casualty insurance license or equivalent preferred
• #LI-Remote
• #LI-JG1

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $48,000 - $68,931/year Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.

Benefits

• multiple medical plans plus dental, vision and prescription drug coverage
• a competitive 401k with generous matching
• PTO beginning at 20 days per year
• up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
• basic Life and AD&D Insurance as well as Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement
• Backup Child and Elder Care
• and more