Client Services Advisor

Arch Insurance Group Inc.; Illinois; On-site; USD 48,000 - 69,000; Full time

Job summary

Arch Insurance Group Inc. is seeking a customer-focused Customer Service Associate to support our Travel, Accident & Health business during the evening shift. You will serve as the primary contact for customers via calls, emails, and chat, delivering exceptional service and processing policy entries.

Ideal candidates have strong communication skills, 3+ years in customer service, and familiarity with Microsoft Office tools. Insurance licenses are preferred.

Qualifications

• Bachelor’s or Associate’s degree preferred.
• Three years of customer service experience, preferably in travel, accident and health or medical insurance.
• Life/Health and/or Property/Casualty licenses preferred.

Responsibilities

• Answer client service and claims calls for travel, accident and health plans.
• Respond to general email inquiries and online chat conversations.
• Resolve complex call inquiries using available resources.
• Determine appropriate product for customers and enter into policy system.
• Provide claim status updates to claimants.
• Troubleshoot customer-facing technology and participate in additional tasks as needed.

Skills

Communication skills

Interpersonal skills

Problem solving

Self-starter

Microsoft Office

Education

Bachelor’s or Associate’s degree

Three years customer service experience

Life/Health license

Property/Casualty license

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Position Summary

Arch is seeking a customer-focused Customer Service Associate to support our Travel, Accident & Health business during our evening shift. In this role, you will serve as a primary point of contact for customers, handling inbound calls, emails, and online chat inquiries while delivering exceptional service and support.

Responsibilities and Accountabilities

• Answer client service and claims calls for travel, accident and health plans
• Respond to general email inquiries and online chat conversations
• Resolve complex call inquiries through appropriate resources
• Determine appropriate product for customers, convert inquiries into insurance sales and enter them into policy administration system
• Provide claim status updates to claimants
• Provide troubleshooting for customer-facing technology
• Additional projects and tasks as needed

Required Skills and Abilities

• Excellent written and oral communication skills
• High energy level and strong interpersonal skills
• Objective, ability to problem-solve and multi-task
• Must be a self-starter, demonstrate flexibility and adaptability
• Knowledge of Microsoft Outlook, Word and Excel

Education & Experience

• Bachelor’s or Associate’s degree preferred
• Three years of customer service experience, preferably in the travel, accident and health or medical insurance fields
• Life/Health and/or Property/Casualty insurance license or equivalent preferred

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

Salary Range

Salary Range: $48,000 - $68,931/year, based on location

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14400 Arch Insurance Group Inc.