Client Services Administrator: Health Benefits Support

Oswald Companies; Pittsburgh (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus program

Medical, dental, and vision

Paid time off

Stock ownership

Parking benefits

Discount programs

Professional development

Leadership development

Total Rewards package

Job summary

Oswald Companies seeks goal-driven professionals to provide internal support to an account management team for an assigned book of business in Pittsburgh. You will interface with clients and carriers, maintain records, and perform general administrative duties.

The role involves supporting two to three Client Managers, handling enrollment and billing questions, and ensuring complete solutions for client satisfaction. Strong communication and organizational skills are essential.

Qualifications

• Strong written and verbal communication skills.
• Ability to multi-task across multiple client groups and teams.
• Professional appearance and demeanor required.
• Comfort communicating with HR teams and employees at all levels.
• Health and life license within 12 months of start date (required if applicable).

Responsibilities

• Provide administrative support to two to three Client Managers and team members.
• Support retention and upsell/cross-sell opportunities with clients and internal teams.
• Serve as a client contact, understand needs, and document outcomes.
• Handle enrollment, billing, claims, and other administrative issues to ensure client satisfaction.
• Enter and maintain client data and commissions in the system of record for new onboarding.
• Coordinate meetings across departments to meet service needs and action items.
• Assist with carrier/client deliverables, including scheduling and material preparation.
• Communicate compliance notices related to Healthcare Reform, HIPAA, COBRA, and related legislation.

Skills

Communication skills

Multi-tasking

Professional demeanor

HR liaison

Written/verbal communication

Education

Bachelor's degree preferred

Job description

Oswald Companies seeks goal-driven professionals to provide internal support to an account management team for an assigned book of business in Pittsburgh. You will interface with clients and carriers, maintain records, and perform general administrative duties.

The role involves supporting two to three Client Managers, handling enrollment and billing questions, and ensuring complete solutions for client satisfaction. Strong communication and organizational skills are essential.