Client Services Administrator

LDI Connect; Parsippany-Troy Hills (NJ); On-site; USD 45,000 - 50,000; Full time

Job summary

LDI Connect is seeking a Client Services Administrator in Parsippany, NJ to coordinate day‑to‑day management of a major account’s Managed Print Services. You will be the primary contact for customers, ISS, technicians, and vendors, ensuring timely service, equipment changes, and supplies.

You will use PrintAudit, MyPrintManager, and eAutomate to maintain records, track progress, and communicate updates. This onsite role requires strong organization and customer service skills.

Qualifications

• Experience coordinating a major account's Managed Print Services program.
• Strong organizational and communication skills.
• Proficiency with MS Outlook and Excel.
• Ability to manage multiple requests and deadlines.

Responsibilities

• Serve as primary contact for major account customers and ISS, handling service requests and supplies.
• Coordinate service requirements between customers, technicians, ISS, and internal teams.
• Use PrintAudit, MyPrintManager, and systems to monitor devices and keep records.
• Manage HP device registrations, deployments, relocations, replacements, retirements, and updates.
• Use eAutomate to enter service calls and assign technicians.
• Track MPS supply shipments, monitor deliveries, and resolve issues.
• Prepare daily toner shipments and coordinate deliveries to locations.

Skills

Strong organizational and time‑manage

Excellent written and verbal comms

Strong customer-service orientation

Ability to manage multiple requests, s

High attention to detail and accuracy

Proficiency with Microsoft Outlook and

Learn and use multiple software apps

Work independently and in a team

Tools

PrintAudit

MyPrintManager

eAutomate

Job description

With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC (right in Time Square), NJ and LA share the same commitment! LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers. We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment

ESSENTIAL FUNCTIONS:

The Client Services Administrator coordinates the day-to-day administration of a major account’s Managed Print Services program, serving as a key point of contact for customers, ISS, technicians, vendors, and delivery partners. This role manages service requests, device and supply activity, equipment changes, deliveries, and customer communication to help keep the print environment running smoothly.

The role uses service-management, print-management, inventory, and communication tools to maintain accurate records, coordinate field service activity, monitor equipment and supply deliveries, and provide responsive customer support.

This role will be onsite at our Parsippany, NJ office.

Responsibilities

• Serve as the primary contact for major account customers and ISS, responding promptly to MPS questions, service requests, equipment needs, toner and supply matters, deliveries, and status updates.
• Coordinate service requirements between customers, technicians, ISS, and internal teams while documenting updates and following up on outstanding issues through resolution.
• Use PrintAudit, MyPrintManager, and applicable systems to monitor print devices, maintain current records, track meter and supply information, and identify issues requiring attention.
• Manage HP device registrations, deployments, relocations, replacements, retirements, removals, and related system updates across major account facilities.
• Use eAutomate to enter and manage service calls, coordinate technician assignments, monitor progress, and maintain accurate documentation of technician activity and service requirements.
• Track MPS supply and equipment shipments, monitor deliveries, investigate delayed or missing items, provide Proof of Delivery documentation, and maintain related records.
• Prepare daily automatic toner and supply shipments, process additional supply requests, coordinate delivery to major account locations, and monitor supply needs to prevent printing interruptions.

QUALIFICATIONS:

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong customer-service orientation.
• Ability to manage multiple requests, priorities, and deadlines simultaneously.
• High level of attention to detail and accuracy when maintaining equipment, service, and shipment records.
• Proficiency with Microsoft Outlook and Excel.
• Ability to learn and effectively use multiple software applications and databases.
• Ability to work independently while also functioning effectively as part of a team.

The typical base salary range for this role is between $45,000 and $50,000. The offered salary will depend on experience and/or education.

LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.