Client Services Administrator

Gaming Laboratories International, LLC; Lakewood Township (NJ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical, dental, and vis

20 days of paid time off annually

401(k) with company match

Job summary

Gaming Laboratories International, LLC seeks a Client Services Administrator to support sales operations, nurture client relationships, and help teams operate efficiently from its Lakewood, NJ office. The role emphasizes collaboration across departments, problem solving, and driving business success.

The position offers growth, a fast-paced environment, and opportunities for professional development. Strong organizational skills, attention to detail, and customer-focused communication are

Qualifications

• Strong proficiency with Microsoft Office, including Outlook, Excel, Word, Teams, and SharePoint.
• Excellent customer service and interpersonal communication skills.
• Ability to organize multiple tasks, projects, and deadlines simultaneously.
• Strong written and verbal English communication skills.
• Ability to work independently with minimal supervision.
• Exceptional attention to detail and commitment to quality.

Responsibilities

• Maintain and manage customer and prospect information within CRM platforms.
• Create and track sales opportunities while ensuring data accuracy.
• Generate monthly and ad-hoc sales activity and customer spending reports.
• Identify customer spending trends and provide meaningful insights.
• Deliver exceptional customer service through phone and email communications.
• Partner with multiple departments to support strategic sales initiatives.
• Assist with sales proposals, competitive bids, and vendor registrations.
• Monitor project timelines and internal processes to ensure deadlines are met.
• Help facilitate and track sales opportunities from initiation through completion.
• Support process improvements that enhance efficiency and customer satisfaction.
• Assist with special projects and departmental initiatives as needed.
• Provide backup support for reception and shipping functions when required.

Skills

Customer service

Communication

Attention to detail

Task management

Independent work

Tools

Microsoft Office

Outlook

Excel

SharePoint

CRM platforms

Job description

Location: Lakewood, NJ | Full-Time | $50,000 Annually

Join the Global Leader in Gaming Testing & Certification

Are you highly organized, customer-focused, and energized by a fast-paced environment where no two days are the same? If so, Gaming Laboratories International (GLI) wants to hear from you!

For more than 37 years, GLI has been the trusted global leader in testing, certification, and professional services for the gaming industry. Our expertise supports over 700 jurisdictions worldwide, helping ensure fairness, integrity, and innovation across the global gaming landscape.

As a Client Services Administrator, you'll play a vital role in supporting sales initiatives, strengthening client relationships, and helping teams operate efficiently. This is an excellent opportunity for someone who enjoys collaborating across departments, solving problems, and making a measurable impact on business success.

Why You'll Love Working at GLI

At GLI, our people are our greatest asset. We foster a collaborative culture where innovation, growth, and professional development are encouraged.

We Offer

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• 20 days of paid time off annually
• 401(k) with 100% company match up to 3%
• Annual discretionary bonus opportunities
• Anniversary reward bonus
• Educational assistance program
• Employer-paid life and disability insurance
• Employee assistance and mental health resources
• Optional pet, accident, and critical illness insurance
• Opportunities to collaborate with colleagues around the globe

What You'll Do

In this dynamic and highly visible role, you'll support sales operations, customer engagement, and cross-functional initiatives that help drive business success.

Key Responsibilities

• Maintain and manage customer and prospect information within CRM platforms.
• Create and track sales opportunities while ensuring data accuracy.
• Generate monthly and ad-hoc sales activity and customer spending reports.
• Identify customer spending trends and provide meaningful insights.
• Deliver exceptional customer service through phone and email communications.
• Partner with multiple departments to support strategic sales initiatives.
• Assist with sales proposals, competitive bids, and vendor registrations.
• Monitor project timelines and internal processes to ensure deadlines are met.
• Help facilitate and track sales opportunities from initiation through completion.
• Support process improvements that enhance efficiency and customer satisfaction.
• Assist with special projects and departmental initiatives as needed.
• Provide backup support for reception and shipping functions when required.

What Makes You Successful

You're Someone Who

• Thrives in a fast-paced environment.
• Enjoys balancing multiple priorities and projects.
• Takes ownership of your work and follows through on commitments.
• Has exceptional attention to detail and accuracy.
• Communicates professionally and confidently with clients and executives.
• Embraces change and looks for ways to improve processes.
• Enjoys collaborating while also working independently.

Required Skills & Qualifications

• Strong proficiency with Microsoft Office, including Outlook, Excel, Word, Teams, and SharePoint.
• Excellent customer service and interpersonal communication skills.
• Ability to organize multiple tasks, projects, and deadlines simultaneously.
• Strong written and verbal English communication skills.
• Ability to work independently with minimal supervision.
• Exceptional attention to detail and commitment to quality.

Preferred

• Experience utilizing and maintaining CRM platforms and databases.
• Experience supporting sales operations or client-focused business functions.

Schedule

• 40 hours per week
• In-person position based in our Lakewood, NJ office
• Minimal travel required