Client Services Administrator

Secure

Lakewood Township, Northern (NJ, KY)

Hybrid

USD 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision coverage

20 days paid time off annually

401(k) with company match up to 3%

Annual discretionary bonus

Anniversary reward bonus

Educational assistance program

Employer-paid life and disability insu

Employee assistance and mental health

Pet, accident, and critical illness保险

Opportunities to collaborate with glob

Job summary

Gaming Laboratories International (GLI) is seeking a Client Services Administrator in Lakewood, NJ. This in-person role supports sales operations, client engagement, and cross-functional initiatives to drive business success.

You will manage customer data, generate reports, and collaborate across departments to deliver exceptional service and timely responses.

Qualifications

Strong proficiency with Microsoft Office (Outlook, Excel, Word, Teams, SharePoint).
Excellent customer service and interpersonal communication.
Able to organize multiple tasks and deadlines simultaneously.
Strong written and verbal English communication.
Ability to work independently with minimal supervision.
Exceptional attention to detail and commitment to quality.

Responsibilities

Maintain and manage customer and prospect information within CRM platforms.
Create and track sales opportunities while ensuring data accuracy.
Generate monthly and ad-hoc sales activity and customer spending reports.
Identify customer spending trends and provide meaningful insights.
Deliver exceptional customer service through phone and email communications.
Partner with multiple departments to support strategic sales initiatives.
Assist with sales proposals, competitive bids, and vendor registrations.
Monitor project timelines and internal processes to ensure deadlines are met.
Help facilitate and track sales opportunities from initiation through completion.
Support process improvements that enhance efficiency and customer satisfaction.
Assist with special projects and departmental initiatives as needed.
Provide backup support for reception and shipping functions when required.

Skills

Microsoft Office Suite

Customer Service

Organization

English (Written & Verbal)

Independent Work

Attention to Detail

Tools

CRM platforms

SharePoint

Outlook

Excel

Word

Teams

Job description

Location: Lakewood, NJ | Full-Time | $50,000 Annually

Join the Global Leader in Gaming Testing & Certification

Are you highly organized, customer-focused, and energized by a fast-paced environment where no two days are the same? If so, Gaming Laboratories International (GLI) wants to hear from you!

For more than 37 years, GLI has been the trusted global leader in testing, certification, and professional services for the gaming industry. Our expertise supports over 700 jurisdictions worldwide, helping ensure fairness, integrity, and innovation across the global gaming landscape.

As a Client Services Administrator, you'll play a vital role in supporting sales initiatives, strengthening client relationships, and helping teams operate efficiently. This is an excellent opportunity for someone who enjoys collaborating across departments, solving problems, and making a measurable impact on business success.

Why You'll Love Working at GLI

At GLI, our people are our greatest asset. We foster a collaborative culture where innovation, growth, and professional development are encouraged.

We Offer:

Comprehensive medical, dental, and vision coverage
20 days of paid time off annually
401(k) with 100% company match up to 3%
Annual discretionary bonus opportunities
Anniversary reward bonus
Educational assistance program
Employer-paid life and disability insurance
Employee assistance and mental health resources
Optional pet, accident, and critical illness insurance
Opportunities to collaborate with colleagues around the globe

What You'll Do

In this dynamic and highly visible role, you'll support sales operations, customer engagement, and cross-functional initiatives that help drive business success.

Key Responsibilities:

Maintain and manage customer and prospect information within CRM platforms.
Create and track sales opportunities while ensuring data accuracy.
Generate monthly and ad-hoc sales activity and customer spending reports.
Identify customer spending trends and provide meaningful insights.
Deliver exceptional customer service through phone and email communications.
Partner with multiple departments to support strategic sales initiatives.
Assist with sales proposals, competitive bids, and vendor registrations.
Monitor project timelines and internal processes to ensure deadlines are met.
Help facilitate and track sales opportunities from initiation through completion.
Support process improvements that enhance efficiency and customer satisfaction.
Assist with special projects and departmental initiatives as needed.
Provide backup support for reception and shipping functions when required.

What Makes You Successful

You're someone who:

Thrives in a fast-paced environment.
Enjoys balancing multiple priorities and projects.
Takes ownership of your work and follows through on commitments.
Has exceptional attention to detail and accuracy.
Communicates professionally and confidently with clients and executives.
Embraces change and looks for ways to improve processes.
Enjoys collaborating while also working independently. What You'll Bring

Required Skills & Qualifications

Strong proficiency with Microsoft Office, including Outlook, Excel, Word, Teams, and SharePoint.
Excellent customer service and interpersonal communication skills.
Ability to organize multiple tasks, projects, and deadlines simultaneously.
Strong written and verbal English communication skills.
Ability to work independently with minimal supervision.
Exceptional attention to detail and commitment to quality.

Preferred