Client Services / Account Manager

Firethorne Technology Services; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Impact on client retention and growth

Collaborative team culture

Full benefits package

Job summary

Firethorne Technology Services in Houston is seeking a Client Services / Account Manager to own the relationship and day-to-day success of a portfolio of managed services clients. You will ensure service delivery, satisfaction, and growth across our Houston client base.

You will serve as the primary contact for assigned MSP clients, conduct business reviews, partner with technical teams to meet SLAs, and identify expansion opportunities within existing accounts.

Qualifications

• 3+ years of account management or client success experience in MSP/IT services or B2B technology.
• Strong relationship-building and communication skills.
• Able to navigate both business and technical conversations with clients.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of MSP clients.
• Conduct regular business reviews to align on service performance and upcoming needs.
• Partner with technical teams to ensure SLAs are met and issues are resolved proactively.
• Identify opportunities to expand services within existing accounts.
• Manage renewals and support pricing/scope conversations with leadership.
• Track account health metrics and escalate risk before churn.

Skills

Relationship building

Communication

Multi-account management

Organizational skills

Tools

ConnectWise

Autotask

Job description

Firethorne is hiring a Client Services / Account Manager to own the relationship and day-to-day success of a portfolio of managed services clients — ensuring service delivery, satisfaction, and growth across our Houston client base.

Key Responsibilities

• Serve as the primary point of contact for an assigned portfolio of MSP clients.
• Conduct regular business reviews to align on service performance, roadmap, and upcoming needs.
• Partner with technical teams to ensure SLAs are met and issues are resolved proactively.
• Identify opportunities to expand services within existing accounts.
• Manage renewals and support pricing/scope conversations in partnership with leadership.
• Track account health metrics and escalate risk before it becomes churn.

Required Qualifications

• 3+ years of account management or client success experience, ideally in MSP, IT services, or B2B technology.
• Strong relationship-building and communication skills.
• Comfortable navigating both business and technical conversations with clients.
• Organized, proactive, and able to manage a multi-account portfolio.

Preferred Qualifications

• Experience specifically in an MSP or managed IT services environment.
• Familiarity with ITSM/PSA tools (ConnectWise, Autotask, or similar).
• Track record of account growth/expansion within an existing book of business.

What We Offer

• Competitive base salary plus account growth incentives.
• Direct impact on client retention and company growth.
• Collaborative team culture.
• Full benefits package.