Client Services Account Lead

Blue Signal Search; Fort Worth, Arlington, Dallas (TX, TX, TX); Hybrid; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Competitive base salary with flexible

Hybrid or remote work arrangements

Build lasting customer relationships

Collaborative leadership

Process improvements and growth

Flexible scheduling

Zusammenfassung

Blue Signal Search is seeking an experienced Client Services Account Lead in the lighting industry to manage an established portfolio and support daily operations. You will build trusted customer relationships, coordinate with internal teams, monitor commitments, and drive improvements to service quality as the business grows.

The role offers hybrid or remote work options with autonomy and direct collaboration with leadership.

Qualifikationen

• Experience in the lighting industry is required.
• Experience in account management, customer service, sales support, or project coordination.
• Familiar with product-based businesses and customer purchasing processes.
• Ability to manage multiple relationships and competing priorities.
• Excellent communication, organization, and problem-solving skills.
• Proficiency with Microsoft Excel and business management or order tracking software.
• Demonstrated ability to work independently, take initiative, and follow through on commitments.

Aufgaben

• Oversee a portfolio of business accounts and provide consistent, responsive support.
• Develop trusted customer relationships through regular communication and effective problem-solving.
• Manage incoming requests and coordinate the steps necessary to deliver accurate, timely service.
• Monitor outstanding commitments and proactively address potential delays or concerns.
• Collaborate with internal departments to support customer needs and resolve operational challenges.
• Maintain organized records of customer interactions, transactions, and action items.
• Coordinate solutions to product-related inquiries and service requests.
• Balance multiple priorities while ensuring important issues receive appropriate attention.
• Support improvements to internal workflows, communication practices, and customer service processes.

Kenntnisse

Lighting industry experience

Account management

Communication

Problem solving

Organization

Independent work

Tools

Excel

Order tracking software

Jobbeschreibung

Our client is a growing product-focused organization seeking an experienced Client Services Account Lead with professional experience in the lighting industry to strengthen customer relationships and support day-to-day business operations. This opportunity offers the ability to manage established accounts, work closely with internal teams, and make a meaningful impact on service quality as the organization continues to grow.

The ideal candidate has extensive knowledge of the lighting industry and is a resourceful, customer-focused professional who enjoys taking ownership of challenging situations, managing competing priorities, and keeping customers informed. This role offers a high level of autonomy, direct collaboration with leadership, and the opportunity to contribute to operational improvements.

Benefits and Highlights

• Competitive base salary with flexibility based on qualifications.
• Potential hybrid or remote work arrangements.
• Opportunity to build lasting customer relationships and take ownership of assigned accounts.
• Collaborative workplace with accessible leadership.
• Opportunity to contribute to process improvements and continued business growth.
• Flexible scheduling considerations based on business needs.

Responsibilities

• Oversee a portfolio of business accounts and provide consistent, responsive support.
• Develop trusted customer relationships through regular communication and effective problem-solving.
• Manage incoming requests and coordinate the steps necessary to deliver accurate, timely service.
• Monitor outstanding commitments and proactively address potential delays or concerns.
• Collaborate with internal departments to support customer needs and resolve operational challenges.
• Maintain organized records of customer interactions, transactions, and action items.
• Coordinate solutions to product-related inquiries and service requests.
• Balance multiple priorities while ensuring important issues receive appropriate attention.
• Support improvements to internal workflows, communication practices, and customer service processes.

Qualifications

• Previous professional experience in the lighting industry is required.
• Experience in account management, customer service, sales support, or project coordination.
• Strong familiarity with product-based businesses and customer purchasing processes.
• Ability to manage multiple customer relationships and competing priorities.
• Excellent communication, organization, and problem-solving skills.
• Proficiency with Microsoft Excel and business management or order tracking software.
• Demonstrated ability to work independently, take initiative, and follow through on commitments.
• Comfortable collaborating across departments in a changing business environment.