Client Service Representative

VCA Animal Hospitals, Inc; City of Syracuse (NY); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Pet discounts

401(k)

Medical benefits

Dental benefits

Vision benefits

Paid time off

Head Space wellness

Résumé du poste

VCA Animal Hospitals, Inc seeks a Veterinary Client Service Representative to be the first contact for clients and patients. You will ensure a welcoming experience while supporting efficient daily operations in a fast-paced setting.

The role emphasizes multitasking, clear communication, and teamwork with veterinarians and staff to deliver compassionate care and accurate information.

Qualifications

• Previous customer service experience preferred; veterinary or medical office experience preferred
• Strong computer skills and ability to learn practice management software
• Excellent verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Empathy and professionalism in handling sensitive situations
• Ability to stay calm under pressure
• A reliable, flexible team player with a positive attitude

Responsabilités

• Greet clients and patients warmly to create a welcoming first impression
• Answer calls, schedule appointments, and respond to client inquiries
• Manage appointment flow to support the medical team
• Accurately enter and update patient and client information
• Process payments, invoices, and financial transactions
• Communicate with veterinarians, technicians, and kennel staff
• Provide information about services, treatments, and pet care
• Assist with administrative duties and record keeping
• Maintain a clean, organized, safe hospital environment
• Support hospital maintenance and ensure cleanliness inside and outside

Connaissances

Customer service

Vet office exp

Computer skills

Practice management

Communication skills

Multitasking

Empathy

Calm under pressure

Team player

Flexible schedule

Description du poste

Do you love animals, enjoy helping people, and thrive in a fun, team-oriented environment?

We are seeking a friendly, organized, and compassionate Veterinary Client Service Representative to serve as the first point of contact for our clients and patients. This role is vital in creating a welcoming experience while ensuring efficient communication and smooth daily operations. The ideal candidate excels in customer service, multitasking, and maintaining a calm, professional demeanor in a fast-paced environment.

Responsibilities

• Greet clients and patients warmly, providing a positive and professional first impression
• Answer incoming calls, schedule appointments, and address client inquiries
• Manage appointment flow to support efficiency for the medical team
• Accurately enter and update patient and client information in the computer system
• Process payments, invoices, and financial transactions
• Communicate clearly with veterinarians, technicians, and kennel staff to ensure continuity of care
• Provide clients with information regarding services, treatments, and general pet care
• Handle multiple tasks simultaneously while maintaining attention to detail
• Assist with administrative duties such as filing, email communication, and record keeping
• Helping maintain a clean, organized, safe, and welcoming hospital environment, both inside and outside.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

Qualifications

• Previous customer service experience preferred; veterinary or medical office experience preferred
• Strong computer skills and ability to learn practice management software
• Excellent verbal and written communication skills
• Ability to multitask and remain organized in a fast-paced environment
• Comfortable handling sensitive or emotional situations with empathy and professionalism
• Ability to remain calm under pressure
• A positive team player who is willing to jump in and help wherever needed
• Reliable, responsible, and flexible.
• A reliable and flexible schedule is a must.

Benefits

• Competitive pay
• Opportunities for growth and advancement
• Employee pet care discounts
• Supportive, team-oriented workplace culture
• Medical, dental benefits, and vision
• 401(k)
• Free wellness subscriptions (Head Space)
• WOOF University, offering abundant of training in a variety of topics
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Paid vacation/sick days

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com