Client Service Supervisor

innovetivepetcare; Massachusetts; On-site; USD 50,000 - 70,000; Full time

Job summary

Melrose Animal Clinic in Massachusetts is seeking an experienced Front Desk Manager to lead the client care team and oversee daily operations at the reception. The ideal candidate will bring prior veterinary experience and strong leadership skills to ensure a welcoming atmosphere for clients and their pets.

This role emphasizes smooth workflows and high-quality client service, making it essential for creating positive experiences from check-in to check-out. Join us to make a difference in veterinary care.

Qualifications

• Prior veterinary or medical front office experience is required.
• Strong leadership skills to effectively manage the team.
• Ability to thrive in a fast-paced clinical environment.

Responsibilities

• Manage day-to-day operations of the reception area.
• Lead the client care team to deliver exceptional service.
• Ensure smooth front desk workflows and administrative accuracy.

Skills

Leadership skills

Veterinary front office experience

Customer service

Job description

Position Overview

At Melrose Animal Clinic, we are dedicated to providing exceptional veterinary care and outstanding client service to pets and their families. Our team takes pride in creating a welcoming, compassionate, and efficient environment for every visit. We are seeking an experienced and motivated Front Desk Manager to lead our client care team and oversee daily front office operations.

The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ensures smooth front desk workflows, supports staff development, maintains administrative accuracy, and helps create a positive client experience from check-in through check-out.

The ideal candidate has prior veterinary or medical front office experience, leadership skills, and the ability to thrive in a fast-paced clinical environment.