Client Service Supervisor

BluePearl Pet Hospital; Fort Lauderdale (FL); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

Parental leave

Flexible work schedules

401k and retirement

Paid time off

Floating holidays

Job summary

BluePearl Pet Hospital is seeking a Client Service Supervisor to guide the Client Services Team under the Client Services Manager. The role includes training, staffing, and ensuring smooth, high‑quality client and patient experiences during each shift.

The position emphasizes leadership, team coordination, and proactive service improvements within our hospital. Compensation starts at $22 per hour and range up to $31 per hour, with advancement through our CareerTrax leveling system.

Qualifications

• Experience in leading a client services team is preferred.
• Strong communication and coaching skills are required.
• Ability to schedule staff to meet client needs and maintain coverage.

Responsibilities

• Plan and monitor initial training for new Client Service associates.
• Schedule client service associates to ensure adequate staffing per shift.
• Act as liaison between client, patient, and caregivers to ensure smooth care.
• Communicate changes in protocol clearly to the team.
• Coach associates to address escalated client situations.
• Plan and run regular team meetings.
• Seek ways to improve client service through input from coordinators and management.
• Meet with clients to discuss concerns about services.
• Perform other duties as assigned.

Skills

Team leadership

Staff scheduling

Customer service

Training & coaching

Interdepartmental communication

Meeting facilitation

Job description

BluePearlPet Hospital is currently seeking a new Client Service Supervisor.
Pay: $22 - $31 / hour
This pay band is a starting point and is dependent on experience and advancement through our CareerTrax leveling system.
TheClient Service Supervisor(CSS)guidesthe daily activities of the Client Services Team(CST)under the direction of the Client Services Manager (CSM). Primary responsibilities include communication between Client Services and all areas of the hospital for interdepartmental activity to run smoothly and efficientlyin the absence of the CSM.The CSS providesmanagementcoverage for the CS department to function properly during the shift and those issues are addressed by the proper individual ensuringservices are seamless from beginning to end of the client and patient visit.

As The Client Service Supervisor, You Will

• Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client’s unique set of circumstances.
• GuidetheClientServiceTeamLeaderto scheduleclientserviceassociatescost-effectivelytoensuretheprovisionof sufficient staffing to meet and/or exceed client needs at everyshift.
• Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.
• Coachclientserviceassociatestobecontinuouslyawareandproactiveatanticipatingandaddressingclient servicesand to seek assistance with escalated, stressful situations.
• Plans and executes regularly scheduled teammeetings.
• Seeknewwaystobetterserveclientsthroughongoingtrainingopportunities,inputfromtheClientServiceCoordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoingbasis.
• Personallymeet with clients to discuss concerns and questions regarding any aspect of servicesprovided.
• Other job duties as assigned.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalizedas a result ofsuch a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.