Client Service Supervisor

Accreditation Council for Graduate Medical Education; Del Rey Oaks (CA); On-site; Full time

Job summary

A leading pet hospital is seeking a Client Service Supervisor to lead a team, ensuring high-quality personal care and exceptional customer service. The role involves training new associates, managing schedules, and addressing client concerns. Join a passionate team dedicated to pet care and career growth, with comprehensive benefits and a supportive culture.

Benefits

Pet Insurance

Discounts on Treatments and Food

Career Growth Opportunities

Annual Education Allowances

Flexible Schedules

Comprehensive Insurance Options

Paid Time Off

Qualifications

• Passionate leader ready to make a difference.
• Excellent time management and organizational skills.

Responsibilities

• Plan and ensure completion of training for new Client Service associates.
• Guide scheduling of client service associates to meet client needs.
• Coach client service associates to effectively address client needs.

Skills

Leadership

Time Management

Organizational Skills

Customer Service

Job description

Job Description

BluePearl Pet Hospital is currently seeking a new Client Service Supervisor.

Pay: $26.30 - $35.90 / Hour

This pay band is a starting point and is dependent on experience and advancement through the Kahuna leveling system.

We also offer competitive shift differential pay for eligible hours worked during nights and weekends.

*Shift differentials are based on a 4-hour minimum.

For example:

• Mon - Fri: 6pm to 8am = $4.00 Shift Differential
• Sat & Sun: 6pm to 8am = $5.50 Shift Differential
• Sat & Sun: 8am to 6pm = $4.00 Shift Differential

Candidate Qualities:

• Are you a passionate leader who is ready to make a difference?
• Do you have excellent time management, follow-through, and organizational skills?
• Do you love building successful teams that provide premier customer service and patient care?

Job Responsibilities:

• Plan, monitor, and ensure completion of the initial training program for new Client Service associates to ensure high-quality personal care tailored to each client.
• Guide the Client Service Team Leader to schedule client service associates cost-effectively, ensuring sufficient staffing to meet client needs.
• Act as an integral member of the management team, serving as the link between clients, patients, and caregivers, and providing feedback to co-managers to address issues affecting client satisfaction.
• Communicate clearly with client service associates in both one-on-one and group settings to ensure understanding of new ideas, policies, and ongoing updates.
• Coach client service associates to proactively address client needs and handle escalated situations effectively.
• Plan and execute regular team meetings.
• Identify and implement ongoing training opportunities to improve client service, incorporating feedback from team members and management.
• Meet personally with clients to discuss concerns and questions about services.
• Perform other duties as assigned.

Why BluePearl?

• We are passionate about pets, offering pet insurance and discounts on treatments and food to our associates.
• We promote career growth through skill level advancement, talent development programs, and leadership workshops.
• Our associates have opportunities for continuous learning with annual education allowances, free sessions, and access to BluePearl University and medical journals.
• We prioritize your health and well-being with comprehensive insurance options, parental leave, flexible schedules, retirement plans, paid time off, and wellness guidance.
• We foster a family-like culture dedicated to exceptional pet care and industry leadership.

BluePearl is committed to diversity and equal opportunity employment. We provide accommodations during the application process upon request. We are a drug-free workplace.