Client Service Specialist (PST)

Moody's Investors Service; United States; Remote; USD 56,000 - 82,000; Full time

Job summary

A leading financial services company is seeking an experienced hire to support their Analytics clients. In this remote role, you will troubleshoot platform issues, advise clients, and collaborate with various teams to enhance client experience. This position offers a competitive salary and comprehensive benefits package, making it an excellent opportunity for those looking to grow in financial technology services.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

Paid Time Off

401(k)

Life Insurance

Disability Insurance

Employee Stock Purchase Plan

Tuition Reimbursement

Qualifications

• Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus.

Responsibilities

• Troubleshooting platform errors, configuration and data issues.
• Advising clients on maximizing platform use.
• Creating content for client Knowledge Base.

Skills

Customer Service

Analytical Skills

Problem Solving

Verbal Communication

Written Communication

Organizational Skills

Creativity

Flexibility

Eagerness to Learn

Exposure to Financial Industry

Education

Bachelor's Degree

Tools

SQL Server

Postgres

Job description

Location(s):

• Remote - United States, US

Line Of Business:

COR(COR)

Job Category:

• Sales & Marketing

Experience Level:

Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong customer service skills.
• An eagerness to grow and excel and be part of a dynamic multi-product team.
• Basic knowledge of database administration (i.e., SQL Server, Postgres).
• Superb analytical skills and persistence in problem solving, particularly in technical troubleshooting.
• Excellent verbal, written, and organizational skills.
• Demonstrates creativity, flexibility, enthusiasm, and willingness to learn.
• Exposure to the financial industry, banking, lending, commercial real estate, and/or capital markets is a plus.

Education

Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus.

Responsibilities

In this role, you will be part of a team that supports Moody’s Analytics clients in their usage of the suite of Moody’s Analytics Lending Solutions products. Your day will include troubleshooting platform errors, configuration and data issues, advising clients on how to maximize the platform, and providing information on new features to enhance their lending experience. You will work closely with client delivery and engineering teams to escalate code and configuration issues.

This is an opportunity to develop your career in financial technology services by supporting world-class software. You will gain broad knowledge of lending, credit risk, and platform configuration, ensuring our products, financial models, and technology add value to our clients’ businesses.

• Providing conceptual solutions to our clients.
• Offering in-depth education and assistance on product features, functionality, and technical architecture.
• Supporting clients on the use of our credit risk products via web, email, and phone.
• Developing excellent working relationships with colleagues in Client Service, Engineering, Research, and Product teams.
• Providing feedback to sales and training teams on client needs and opportunities.
• Capturing and channeling client feedback on product features and functionality.
• Creating content for our client Knowledge Base.
• Managing and escalating requests while maintaining ownership of client interactions and solutions.

About the team

We operate in a fast-paced environment supporting Moody’s Analytics Lending Solutions products.

For US-based roles, the anticipated salary range is $56,300 - $81,650, depending on experience, education, skills, and location. This full-time role is eligible for incentive compensation. Moody’s offers a comprehensive benefits package including medical, dental, vision, parental leave, paid time off, 401(k), life, disability, and accident insurance, employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, gender, age, religion, national origin, or other protected characteristics. Reasonable accommodations are available for individuals with disabilities or religious beliefs. For accommodation inquiries, contact [e-mail].

For San Francisco positions, applicants with criminal histories will be considered in accordance with local laws. This role may be a promotional opportunity under the Colorado Equal Pay for Equal Work Act.

See our EEO policy statement, your EEO rights, Pay Transparency Nondiscrimination statement, and Notice to New York City Applicants. Candidates may need to disclose securities holdings per Moody’s policies, and employment is contingent upon compliance.