Client Service Specialist-Print/Procurement (Hybrid)

Broadridge Financial Solutions; Kansas City (MO); Hybrid; USD 50,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Broadridge Financial Solutions in Kansas City, MO is seeking a Client Service Specialist to support sales teams, vendors, materials, and clients in a hybrid office setting.

The role requires strong communications, high-accuracy performance in a high-volume environment, and experience with direct marketing terminology, print, and web development (HTML/CSS). You’ll collaborate with internal teams and guide clients through Broadridge’s product offerings.

Qualifications

• Knowledge of direct marketing terminology, print, graphic, bindery, working with paper manufacturing and vendors.
• Proven proficiency in maintaining clients, high client satisfaction and overall client advocacy.
• Strong use of MS Office suite of products.
• Extremely detail oriented, ability to multi-task and excellent follow-up skills.
• Web Development (HTML, CSS) experience.
• Adobe Acrobat.

Responsibilities

• Shift: Monday - Friday 8:00am - 5:00pm.
• Work with DST/BFDS clients.
• Quoting DRM multiple print mailings that requires quick turnaround.
• Guide clients through Broadridge’s various product offerings.
• Display successful time management skills and maintain an ability to multi-task work with a variety of internal applications to provide clients with samples of Broadridge products.
• Monitor the effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily operations are efficient.
• Coordinate testing for process enhancements.
• Work collectively within a team environment while also managing your own dedicated client deliverables.
• Maintains a demeanor of professionalism at work and begins to adopt Best Practices.
• Share ideas for process improvement and process efficiencies.

Skills

Direct marketing

Print and bindery

Vendor management

MS Office

Attention to detail

Web development (HTML/CSS)

Adobe Acrobat

Client relationship management

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking a Client Service Specialist to join our team in our Kansas City, MO office. You will be working with our sales teams, vendors, materials, and clients directly. You must have good communications skills and you should be experienced working in a high-pressure, high-volume environment where accuracy is paramount. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.

Responsibilities

• Shift: Monday - Friday 8:00am - 5:00pm
• Work with DST/BFDS clients.
• Quoting DRM multiple print mailings that requires quick turnaround.
• Guide clients through Broadridge’s various product offerings.
• Display successful time management skills and maintain an ability to multi-task work with a variety of internal applications to provide clients with samples of Broadridge products.
• Monitor the effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily operations are efficient.
• Coordinate testing for process enhancements.
• Work collectively within a team environment while also managing your own dedicated client deliverables.
• Maintains a demeanor of professionalism at work and begins to adopt Best Practices.
• Share ideas for process improvement and process efficiencies.

Qualifications

• Knowledge of direct marketing terminology, print, graphic, bindery, working with paper manufacturing and vendors.
• Proven proficiency in maintaining clients, high client satisfaction and overall client advocacy.
• Strong use of MS Office suite of products.
• Extremely detail oriented, ability to multi-task and excellent follow-up skills.
• Web Development (HTML, CSS) experience.
• Adobe Acrobat.

Benefits Information

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings #LI-PP1 Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates. We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at they best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

US applicants: Click here to view the "EEO is the Law" poster. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.