Client Service Specialist, PC

Holmes Murphy Insurance; Kansas City (MO); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Parental Leave

Tuition Reimbursement

401k Profit Sharing

Paid Time Off

Volunteer Time Off

DEI programs

Merit Increases

Bonus Opportunity

Job summary

Holmes Murphy Insurance in Kansas City, MO, seeks a Client Service Specialist to join the Property Casualty team. You will prepare certificates, binders, and auto ID cards, handle invoicing, and ensure accuracy in policy transactions while supporting a best-in-class client experience.

The role requires 1 year of admin or customer service experience, with a Property Casualty license or plan to obtain within 3 months. A culture of growth and DEI is emphasized.

Qualifications

• High school diploma required; college degree preferred.
• Minimum 1 year of administrative, customer service, or office experience, preferably in the insurance industry.
• Active state-specific Property Casualty Insurance license required or the ability to acquire license within three months of hire.

Responsibilities

• Prepares certificates, binders, and auto ID cards.
• Invoices agency bill transactions for new and renewal policies, monthly installments, endorsements, and audits.
• Ensures accuracy of invoicing and collaborates with accounting to resolve discrepancies.
• Orders policy changes from carriers, updates agency management system/exposure schedules and sets follow-up tasks.
• Investigates and corrects omitted items and commission differences on premium discrepancies (policies, audits and endorsements).
• Gathers quotes from online platforms.
• Assesses quotes and binders on accounts for accuracy and prepares proposal documents for clients.

Skills

Customer service

Prioritization

Communication

Education

High school diploma

Job description

Job Description:

We are looking to add a Client Service Specialist to join our Property Casualty team in Kansas City, MO. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!

Essential Responsibilities:

• Prepares certificates, binders, and auto ID cards.
• Invoice agency bill transactions for new and renewal policies, monthly installments, endorsements, and audits.
• Ensure accuracy of invoicing and work with accounting to resolve any discrepancies.
• Order policy changes from carriers, update agency management system/exposure schedules and set follow-up tasks.
• Investigates and corrects omitted items and commission differences on premium discrepancies (policies, audits and endorsements)
• Gather quotes from online platforms
• Assess quotes and binders on accounts for accuracy and prepare proposal documents for clients

Qualifications:

· Education: High school diploma; college degree preferred.

· Experience: Minimum 1 year of administrative, customer service, or office experience, preferably in the insurance industry.

· Licensing: Active state specific Property Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.

· Technical Competencies: Invests in understanding and applying insurance principles to consult with clients and meet their strategic needs. Actively contributes to workflows, processes, and deliverables, using agency systems to provide a world-class client experience and ensure compliance. Able to understand clients, prioritize tasks, manage status, and deliver impactful solutions proactively.

Here’s a little bit about us:

In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization’s success by effectively influencing and uplifting team members.

Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future. This includes candidates whose current work authorization is temporary or set to expire and who would require employer participation in any renewal, extension, or new authorization process to continue employment.

Holmes Murphy & Associates is an Equal Opportunity Employer.