Client Service Specialist - Part Time

Kendall Bank; Overland Park (KS); On-site; USD 17,000 - 25,000; Part time

Job summary

Kendall Bank in Overland Park, KS seeks a Part-Time Client Service Specialist to support branch operations, deposits, and wire processing while delivering outstanding service to clients.

You will handle deposits, business account openings, and documentation, and provide coverage for scheduling. This role offers growth opportunities and a collaborative team environment.

Qualifications

• Previous banking experience preferred.
• Experience opening deposit accounts strongly preferred.
• Experience with business account opening and documentation preferred.
• Previous cash handling experience required.
• Wire transfer experience preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and client service skills.
• Ability to learn new systems, regulations, and procedures quickly.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver exceptional service to clients in person and over the phone.
• Answer questions and provide support for deposit accounts, online banking, and other banking services.
• Create positive client experiences that reflect Kendall Bank's commitment to relationship banking.
• Open and maintain personal and business deposit accounts.
• Become a subject matter expert in business account opening requirements and documentation.
• Review, organize, and maintain account-opening files to ensure accuracy and compliance.
• Coordinate follow-up for missing documentation and account exceptions.
• Perform account maintenance and servicing activities.
• Prepare and process incoming and outgoing wire transfers.
• Verify documentation and ensure compliance with security procedures and regulatory requirements.
• Communicate with clients and internal team members regarding wire requests and questions.
• Process deposits, withdrawals, transfers, and other banking transactions accurately and efficiently.
• Balance cash, teller drawers, and other assigned cash responsibilities.
• Assist with safe deposit boxes, ATM support, and other branch operational functions.
• Provide coverage when staffing needs arise.
• Be available to adjust schedules on short notice when employees are absent due to illness or unexpected situations.
• Work additional hours, including temporary full-time schedules, to provide coverage for vacations, training, and other staffing needs.

Skills

Banking experience

Cash handling

Attention to detail

Communication skills

Team player

Scheduling flexibility

Education

High School Diploma or equivalent

Job description

Join Our Team and Make a Difference Every Day

Are you a banking professional who enjoys helping clients, keeping operations organized, and being part of a collaborative team? Kendall Bank is looking for a detail-oriented and client-focused Part-Time Client Service Specialist (CSS) to support our branch operations and deliver exceptional service to our clients.

This role is much more than a traditional teller position. We are seeking someone who wants to become an expert in deposit account operations, business account opening, documentation management, and wire processing while serving as a trusted resource for both clients and team members.

What You'll Do

Client Service & Relationship Building

• Deliver exceptional service to clients in person and over the phone.
• Answer questions and provide support for deposit accounts, online banking, and other banking services.
• Create positive client experiences that reflect Kendall Bank's commitment to relationship banking.

Deposit Account Expertise

• Open and maintain personal and business deposit accounts.
• Become a subject matter expert in business account opening requirements and documentation.
• Review, organize, and maintain account-opening files to ensure accuracy and compliance.
• Coordinate follow-up for missing documentation and account exceptions.
• Perform account maintenance and servicing activities.

Wire Transfer Processing

• Prepare and process incoming and outgoing wire transfers.
• Verify documentation and ensure compliance with security procedures and regulatory requirements.
• Communicate with clients and internal team members regarding wire requests and questions.

Teller & Operational Support

• Process deposits, withdrawals, transfers, payments, and other banking transactions accurately and efficiently.
• Balance cash, teller drawers, and other assigned cash responsibilities.
• Assist with safe deposit boxes, ATM support, and other branch operational functions.

Team Support & Scheduling Flexibility

• Provide coverage when staffing needs arise.
• Be available to adjust schedules on short notice when employees are absent due to illness or unexpected situations.
• Work additional hours, including temporary full-time schedules, to provide coverage for vacations, training, and other staffing needs.

What We're Looking For

Preferred Qualifications

• Previous banking experience preferred.
• Experience opening deposit accounts strongly preferred.
• Experience with business account opening and documentation preferred.
• Previous cash handling experience required.
• Wire transfer experience preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and client service skills.
• Ability to learn new systems, regulations, and procedures quickly.
• Ability to work independently and as part of a team.

Education

• High School Diploma or equivalent required.

Why Join Kendall Bank?

• Positive, team-oriented culture.
• Opportunity to develop expertise in business account operations and deposit services.
• Meaningful interaction with clients and local businesses.
• Flexible part-time schedule with additional hours available as needed.
• Professional growth and development opportunities.

Schedule

• Approximately 25 hours per week
• Additional hours available based on branch staffing and operational needs
• Flexibility required for occasional short-notice schedule changes and vacation coverage