ISO 9001 Quality Management System Coordinator

Jobtailor; Charleston (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Charleston, SC seeks a Quality Compliance Specialist to manage QMS document control, audits, and performance metrics within ISO 9001 framework. You will develop training, maintain records, and support internal/external audits.

Ideal candidate has a Bachelor's in a related field, 4+ years of QMS experience, and ISO 9001 Lead Internal Auditor Certification within a year. The role collaborates across cross-functional teams to drive continual improvement and compliance.

Qualifications

• Bachelor's degree in finance, economics, business administration or closely related field.
• At least four years of relevant professional experience supporting an ISO 9001 quality management system.
• ISO 9001 Lead Internal Auditor Certification within one year of employment.
• Demonstrated ability to analyze complex requirements, identify risks or gaps, and develop practical solutions.
• Excellent technical writing, proofreading, presentation, communication, and computer skills.
• Experience supporting executive-level personnel, customers, auditors, process owners, and cross-functional teams.
• Hands-on experience with corrective action, root cause analysis, risk and opportunity management, and verification of corrective action effectiveness.
• Experience developing performance metrics, workbooks, reports, or dashboards and presenting findings to management.
• Project-management experience.
• Experience supporting ISO 9001 internal and external audits, certification maintenance, surveillance activities, and audit readiness.

Responsibilities

• Manage QMS document control, including reviewing, revising, and maintaining quality manuals, work instructions, SOPs, master lists, and quality records.
• Support document management systems through user access, reporting, troubleshooting, and guidance.
• Coordinate onboarding for new Quality Representatives and employees.
• Develop, test, maintain, and deliver QMS training, competency modules, and user guidance.
• Coordinate monthly performance reviews; maintain metric workbooks and dashboards; track changes; analyze trends; and provide recommendations to management.
• Support management review meetings by coordinating materials, documenting decisions and action items, preparing minutes, and monitoring follow-through.
• Plan, schedule, coordinate, and support the ISO 9001 internal audit program; serve as a Supporting Auditor when assigned.
• Document objective evidence and findings and maintain audit records.
• Support external audits, surveillance activities, and certification readiness.
• Review and approve Corrective Action Reports and Plans; guide root cause analysis; monitor progress; and verify implementation and closure.
• Maintain registers for actions, risks, opportunities, and external providers.
• Support QMS implementation and continual improvement across CGFS business units.
• Map, analyze, improve, and document business processes; identify gaps, inefficiencies, risks, and control weaknesses; and develop practical solutions.
• Prepare reports, presentations, meeting minutes, surveys, memoranda, and other QMS communications.
• Contribute to cross-functional projects by assessing requirements, developing work plans, managing deliverables, collaborating with stakeholders, and meeting deadlines.

Skills

Document Control

Quality Manual Review

Audit Record Maintenance

Risk & Opportunity Management

Technical Writing

Data Analysis

Process Improvement

Training Development

Stakeholder Collaboration

Cross-functional Communication

Education

Bachelor's degree in finance, economics, business administration or closely related field

Tools

Microsoft 365

Salesforce

Power BI

Visio

Power Automate

Adobe Acrobat

Document Management Systems

Knowledge Base Platforms

Job description

• Manage QMS document control, including reviewing, revising, and maintaining quality manuals, work instructions, standard operating procedures, master lists, and quality records
• Support document management systems through user access, reporting, troubleshooting, and guidance
• Coordinate onboarding for new Quality Representatives and employees
• Develop, test, maintain, and deliver QMS training, competency modules, and user guidance
• Coordinate monthly performance reviews; maintain metric workbooks and dashboards; track changes; analyze trends; and provide recommendations to management
• Support management review meetings by coordinating materials, documenting decisions and action items, preparing minutes, and monitoring follow-through
• Plan, schedule, coordinate, and support the ISO 9001 internal audit program; serve as a Supporting Auditor when assigned
• Document objective evidence and findings and maintain audit records
• Support external audits, surveillance activities, and certification readiness
• Review and approve Corrective Action Reports and Plans; guide root cause analysis; monitor progress; and verify implementation and closure
• Maintain registers for actions, risks, opportunities, and external providers
• Support QMS implementation and continual improvement across CGFS business units
• Map, analyze, improve, and document business processes; identify gaps, inefficiencies, risks, and control weaknesses; and develop practical solutions
• Prepare reports, presentations, meeting minutes, surveys, memoranda, and other QMS communications
• Contribute to cross-functional projects by assessing requirements, developing work plans, managing deliverables, collaborating with stakeholders, and meeting deadlines

Requirements

• Bachelor’s degree from an accredited college or university in finance, economics, business administration or a closely related field
• At least four years of relevant professional experience supporting an ISO 9001 quality management system
• Must possess or obtain ISO 9001 Lead Internal Auditor Certification within one year of employment
• Demonstrated ability to analyze complex requirements, identify risks or gaps, and develop practical alternative solutions
• Excellent technical writing, proofreading, presentation, communication, and computer skills
• Professional communication and collaboration supporting executive-level personnel, customers, auditors, process owners, and cross-functional teams
• Hands‑on experience with corrective action, root cause analysis, risk and opportunity management, and verification of corrective action effectiveness
• Experience developing performance metrics, workbooks, reports, or dashboards and presenting findings to management
• Project-management experience
• Experience supporting ISO 9001 internal and external audits, certification maintenance, surveillance activities, and audit readiness
• CGFS Knowledge Base experience is preferred
• Salesforce experience is preferred
• Microsoft 365: intermediate-to-advanced proficiency in Word and Excel; proficiency in Teams, PowerPoint, Outlook, SharePoint, and Forms
• Visio, Power BI, and Power Automate are desired
• Experience with Adobe Acrobat and enterprise document-management or knowledge-base platforms
• Analytical curiosity and disciplined attention to detail
• Sound judgment, integrity, and respect for controlled information and documented processes
• Initiative, accountability, and ability to manage multiple priorities and deadlines

Core Competencies

Demonstrates expertise in managing Quality Management Systems (QMS) with a focus on ISO 9001 standards, including document control, audit support, and performance metrics development. Proficient in technical writing and communication, with a strong ability to analyze complex requirements and implement effective solutions.

Highest-signal resume keywords

• ISO 9001 Quality Management System Support
• Lead Internal Auditor Certification
• Corrective Action and Root Cause Analysis
• Performance Metrics Development
• Project Management Experience

ATS Optimization Keywords

Hard Skills

• Document Control Management
• Quality Manual Review
• Audit Record Maintenance
• Risk and Opportunity Management
• Performance Metrics Analysis
• Technical Writing
• Data Analysis
• Process Improvement
• Training Development
• ISO 9001 Internal Audit

Soft Skills

• Professional Communication
• Collaboration
• Attention to Detail
• Initiative
• Accountability

Certifications & Qualifications

• ISO 9001 Lead Internal Auditor Certification

Industry Keywords

• Quality Management System
• ISO 9001
• Corrective Action Reports
• Internal Audits
• External Audits
• Performance Reviews
• Metric Workbooks
• Business Process Mapping
• Stakeholder Collaboration
• Continuous Improvement

Tools & Technologies

• Microsoft 365
• Salesforce
• Power BI
• Visio
• Power Automate
• Adobe Acrobat
• Document Management Systems
• Knowledge Base Platforms