Client Service Specialist

Jambalaya Group; Colchester (VT); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Holidays

401(k) retirement plan

Professional development reimbursement

Career growth

Job summary

Marblestone Wealth – A Private Wealth Advisory Practice of Ameriprise Financial in Colchester, VT, is seeking a Client Service Specialist to deliver exceptional client service and support investment operations. You will work closely with Financial Advisors to handle inquiries, transfers, and client communications, while maintaining precise records and regulatory compliance.

The role emphasizes attention to detail, multi-tasking, and teamwork, with opportunities to grow into operations leadership

Qualifications

• Series 7 and Series 66 licenses preferred (or willingness to obtain within 6 months)
• Prior experience in financial services or a similar client service/operations role preferred
• Strong attention to detail and ability to manage multiple priorities
• Excellent organizational, problem-solving, and time management skills
• Strong communication and interpersonal skills
• Knowledge of financial products, investment operations, and account types preferred

Responsibilities

• Serve as a primary point of contact for client inquiries and service needs, delivering a high-quality client experience while building and strengthening long-term relationships.
• Support account servicing, including transfers, forms, and client communications
• Facilitate money movement (wires, ACH, rollovers) and manage account updates
• Execute trades and ensure all truncations are accurately tracked, documented, and maintained within client records in accordance with compliance requirements.
• Prepare client reports and coordinate with external partners as needed
• Partner with the home office to resolve account issues and ensure timely completion of transactions
• Assist with team initiatives, process improvements, and overall practice operations
• Maintain compliance with all regulatory and firm standards

Skills

Series 7 license

Series 66 license

Financial services experience

Attention to detail

Organizational skills

Problem-solving

Time management

Job description

Client Service Specialist

Marblestone Wealth – A Private Wealth Advisory Practice of Ameriprise Financial
Location: In-Office – Colchester, VT
Employment Type: Full-time

About the Role

Marblestone Wealth is seeking a detail-oriented and client-focused Client Service Specialist to join our growing wealth management practice. This role is central to delivering a high-touch client experience while ensuring the seamless execution of investment operations and service processes.

You will partner closely with Financial Advisors to support client relationships, execute transactions, and manage day-to-day operational workflows. The ideal candidate thrives in a fast-paced environment, demonstrates strong ownership, and believes that going above and beyond for clients is the standard.

Key Responsibilities

Client Service & Operations

• Serve as a primary point of contact for client inquiries and service needs, delivering a high-quality client experience while building and strengthening long-term relationships.
• Support account servicing, including transfers, forms, and client communications
• Facilitate money movement (wires, ACH, rollovers) and manage account updates
• Execute trades and ensure all truncations are accurately tracked, documented, and maintained within client records in accordance with compliance requirements.
• Prepare client reports and coordinate with external partners as needed

Onboarding & Team Support

• Partner with the home office to resolve account issues and ensure timely completion of transactions
• Assist with team initiatives, process improvements, and overall practice operations
• Maintain compliance with all regulatory and firm standards

Why Join Our Practice

Join a growing wealth management practice where your role can evolve as you develop. This position offers the opportunity to build expertise in client service and operations while gaining exposure to the broader financial planning and advisory business.

As the practice grows, so will opportunities to take on additional responsibility and advance your career. Whether your interests lead you toward operations and client service leadership or ultimately toward an advisor role, we will support your professional development and help you build the skills needed for your next step.

Our Culture & Values

We hire for character, culture, and commitment, and are guided by a strong set of shared values and principles.

Core Values: Service, Integrity, Teamwork
Cultural Values: Empowerment, Commitment, Sustainability

• Attitude makes all the difference
• Every interaction creates a story
• We leverage each other’s strengths
• Start where you are
• Enjoy the ride
• Leadership from every chair

We prioritize building a connected, high-performing team through meaningful recognition and community involvement, including annual team-focused events and organized community service initiatives.

• We value connection beyond the office, hosting an annual summer family BBQ during part of the workday for employees and their families to relax and spend time together.
• Annual Team Volunteer Day – a dedicated half-day each year to give back to the community.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace and encourage all qualified candidates to apply.

Qualifications

• Series 7 and Series 66 licenses preferred (or willingness to obtain within 6 months)
• Prior experience in financial services or a similar client service/operations role preferred
• Strong attention to detail and ability to manage multiple priorities
• Excellent organizational, problem-solving, and time management skills
• Strong communication and interpersonal skills
• Knowledge of financial products, investment operations, and account types preferred

Compensation & Benefits

Compensation of $27.00–$32.00, based on experience and licensing qualifications.

Non-exempt

We offer a competitive and comprehensive benefits package, including:

• Health, dental, vision, life, and disability insurance
• Paid time off and 10 paid holidays
• 401(k) retirement plan
• Financial planning benefit for employees and their household
• Professional development and business-related education reimbursement
• Clear opportunities for career growth and advancement
• Seasonal Summer Hours offering shortened hours