Client Service Specialist

Ameriprise Financial Services, LLC; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation days

Personal days

Sick days

Annual bonus (potential)

Year-end bonus (potential)

Holidays

Simple IRA contribution

Medical benefits

Dental & Vision

Job summary

Ameriprise Financial Services, LLC is seeking a Client Services Specialist to manage existing client relationships and support advisors in delivering wealth management services. The role focuses on onboarding, CRM data management, meeting preparation, and proactive client service, with an emphasis on accuracy and confidentiality.

Ideal candidates are highly organized, detail-oriented, and customer-focused, with strong communication and multi-tasking abilities to thrive in a fast-paced financial

Qualifications

• Excellent verbal and written communication skills; ability to explain complex topics clearly.
• Strong time management, organizational, and prioritization skills.
• Ability to work independently while managing multiple deadlines and responsibilities.
• Demonstrated attention to detail and commitment to quality.
• Ability to maintain confidentiality with sensitive client information.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, and secure messaging.
• Coordinate client communications and follow-up activities to ensure a high-touch experience.
• Facilitate new client onboarding from engagement through account setup and portal access.
• Maintain accurate client records in the CRM and monitor data integrity.
• Prepare for client meetings by gathering information, generating reports, and coordinating logistics.

Skills

Communication skills

Time management

Organizational skills

Discretion

Client service mindset

Tools

CRM systems

Microsoft Office

Job description

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

This position is with an Ameriprise Financial Franchise owner.

Job Description

The Client Services Specialist serves as a primary relationship manager for existing clients and plays a critical role in ensuring an exceptional client experience. This position is responsible for managing ongoing client service needs, preparing for client meetings, coordinating follow-up activities, maintaining workflow systems, and supporting advisors in delivering comprehensive wealth management services. The ideal candidate is client-focused, highly organized, detail-oriented, and committed to delivering proactive, responsive service.

Responsibilities and Time Allocation - Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Client Relationship Management

• Serve as the first point of contact for client inquiries via phone, email, and secure messaging.
• Provide exceptional service and support to clients, ensuring timely responses and issue resolution.
• Build positive relationships with clients and support the firm's commitment to delivering a high-touch client experience.
• Coordinate client communications and follow-up activities.

Client Onboarding

• Facilitate the new client onboarding process from initial engagement through account setup.
• Create and configure client access to secure client portals and technology platforms, including OmniView.
• Prepare and send welcome packages, onboarding instructions, and required client communications.
• Track onboarding progress and ensure all required documentation is completed accurately and promptly.
• Coordinate with advisors and operations staff to ensure seamless onboarding experience.

CRM Administration & Data Management

• Maintain accurate and up-to-date client records within the CRM system.
• Enter and update client information, meeting notes, service activities, and workflow tasks.
• Monitor data integrity and conduct periodic audits of client records.
• Support workflow management and help ensure client service requests are completed on time.
• Generate reports and assist with tracking client service metrics.

Client Meeting Preparation & Follow-Up

• Prepare for client meetings by gathering required information, generating reports, and preparing necessary forms and documentation.
• Coordinate meeting logistics and ensure advisors have all relevant materials prior to meetings.
• Document meeting notes, action items, and client requests.
• Manage post-meeting follow-up activities and ensure all outstanding items are completed accurately and on time.
• Track progress of client service requests and communicate status updates as needed.

Qualifications

Required

• Minimum 2 years of experience in the financial services industry.
• Minimum 2 years of client service or relationship management experience.
• Excellent verbal and written communication skills with the ability to explain complex topics clearly.
• Strong time management, organizational, and prioritization skills.
• Ability to work independently while managing multiple deadlines and responsibilities.
• Demonstrated attention to detail and commitment to quality.
• Ability to maintain confidentiality and exercise discretion with sensitive client information.

Preferred

• Experience working within a wealth management, financial planning, or investment advisory environment.
• Familiarity with CRM systems and workflow management tools.
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Strong technical aptitude and ability to learn firm-specific software and systems.
• Experience supporting client account maintenance and investment operations.

Core Competencies

• Client Focus
• Relationship Management
• Organizational Excellence
• Attention to Detail
• Effective Communication
• Problem Solving
• Process Improvement
• Accountability
• Team Collaboration
• Professional Judgment

Benefits Included

• Ten (10) vacation days
• Five (5) personal days
• Three (3) sick days
• Potential annual bonus of $2,500 (paid quarterly)
• Potential year-end bonus of $2,500
• 13 Paid Holidays
• Employer contribution of 2% of salary into a Simple IRA account after one (1) year of employment
• Medical Benefits (currently employee pays 30% of expense, subject to annual review)
• Dental & Vision Benefits

Full-Time/Part-Time

• Full time

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.