Client Service Specialist

Ameriprise Financial Services, LLC; Akron (OH); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Vacation time

Sick time

401(k)

Health, dental and life insurances

Job summary

Ameriprise Financial Services, LLC is seeking an office and client service assistant for the Ameriprise Advisor Group. You will handle reception, client intake, data entry, and appointment coordination to support advisors and ongoing client relationships.

The role requires an associate degree or equivalent and 1-3 years of relevant experience, with excellent communication and confidentiality. In-office collaboration with the team is essential for success.

Qualifications

• Associate degree or equivalent is required.
• 1-3 years of relevant experience is required.
• Maintain confidentiality and demonstrate professionalism.
• Excellent interpersonal and communication skills are essential.
• Ability to work in a fast-paced environment with multiple priorities.
• Understanding of a financial advisor's practice is preferred.

Responsibilities

• Log and distribute correspondence and check deposits.
• Maintain files for the supervisory jurisdiction and clients.
• Manage office supplies and equipment maintenance.
• Process expense submissions, tracking and approvals.
• Initiate maintenance requests and schedule branch events.
• Provide reception support: answer phones, greet clients and prospects.
• Support client experience and appointment scheduling.
• Enter client data into various applications.
• Assist advisors with meeting preparation and follow-up.
• Support marketing programs and practice events.

Skills

Confidentiality

Professionalism

Interpersonal skills

Written & Oral Communication

Fast-paced environment

Financial advisor practice

Education

Associate degree or Equivalent

Bachelor's degree preferred

Job description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

At Ameriprise Financial, we take pride in providing our clients with a personalized experience every step of the way! If you prosper in an environment where you can help others and enjoy crafting a positive impact on client’s overall experience, we invite you to take your career to the next level.

Key Responsibilities

• logging/distributing correspondence and check deposits
• maintenance for office of supervisory jurisdiction and client files
• office supply management (including maintenance of equipment)
• processing expense submissions-tracking-approvals
• initiating maintenance requests
• schedule wholesalers and support branch seminar series/events
• Responsible for Reception support: answering phones during regular business hours, greeting clients-prospects

Practice Support Duties

• delivery of Ameriprise Client Experience for clients of one or more practices
• scheduling client or prospect appointments
• entering client data into various applications
• supervising progress vs. practice goals
• addressing client service requests
• establishing new clients with Ameriprise, including introducing the digital experience
• assisting advisor in preparation or follow-up to client or prospect meetings
• Supporting the practice’s marketing programs (events, go-social, MOD, etc.)

Required Qualifications

• Associate (2-year) Degree Or Equivalent
• 1-3 years Relevant Experience Required
• Able to maintain confidentiality, demonstrate professionalism, and operate under limited/minimal direction
• Excellent interpersonal skills to interact effectively with clients
• Effective Shown Written And Oral Communication Skills
• Ability to function in fast-paced environment, maintain operational quality, ability to balance multiple priorities
• Understanding of a financial advisors practice

Preferred Qualifications

• Bachelors Degree Or Equivalent
• Understanding of business basics (profitability, negotiation), ability to work directly with clients to understand, resolve and detail any and all requests, informational updates and concerns
• Visa SponsorshipApplicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN)

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Base Pay Salary

The estimated base salary for this role is $ 47,500- $65,300/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role.

Benefits

• vacation time
• sick time
• 401(k)
• health, dental and life insurances

Working Hours & Contract

Full Time/Part-Time

Full time

Exempt/Non-Exempt

Non-Exempt

Job Family Group

Business Support & Operations

Line of Business

AAG Ameriprise Advisor Group

Equal Opportunity Employer

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.