Client Service Associate

Threadneedle group; Edina, Northern (MN, KY); Hybrid; USD 54,000 - 75,000; Full time

Job summary

Ameriprise Financial in Edina, MN seeks a Client Service Associate to join our operations team. You will assist advisors, service clients, prepare plans, and handle data, transactions and routine tasks to support client experience.

We offer licensing/training support, in-office collaboration of at least four days per week with one day remote, and a pay-for-performance compensation approach.

Qualifications

• Associate or equivalent degree required.
• 3-5 years relevant client service experience.
• Experience in a client service environment.
• Detail oriented with strong math and analytical abilities.
• Able to manage multiple priorities and work with minimal supervision.
• Strong communication and teamwork skills.
• Proficient with common office software.

Responsibilities

• Assist advisor in servicing clients, preparing financial plans, and completing trades as directed.
• Prepare and summarize client meetings, schedule, confirm, and document.
• Ensure new business paperwork is complete, signatures obtained, and documents submitted.
• Coordinate marketing events, including compliance documentation and reimbursement.
• Provide general administrative duties and client communications.

Skills

Client service experience

Time management

Communication skills

Attention to detail

Analytical skills

Computer/software skills

Education

Associate degree

Bachelor's degree

Job description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Do you have experience in the financial services industry and want to advance your career with an industry-leading firm? Our office is growing, and we are looking for a Client Service Associate to join our operations team! The Client Service Associate (CSA) is an integral part of advisor and branch support; responsible for using the client relationship model and turnkey tools. Activities may include but are not limited to servicing clients by assembling and analyzing client data, helping prepare financial plans, working with clients to process transactions, trades and other practice management tasks as needed. In addition to supporting advisor(s), you’ll be a part of our operations team providing the branch with general administrative and reception support as needed, including but not limited to understanding firm policies, procedures and digital tools. At Ameriprise Financial, we take pride in providing our clients with a personalized experience every step of the way; if you prosper in an environment where you can help others and if you enjoy creating a positive impact on client’s overall experience, we invite you to take your career to the next level by applying to join our team today!

Looking to advance your career further through licensing? We are dedicated to your career development through training, mentoring and licensing support — it's all about helping you effectively develop to reach your full potential!

Key Responsibilities

• Assist advisor in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions as described by the advisor.

• Prepare and summarize client meetings by scheduling and confirming meetings, enter data into contact manager, create the agendas and summaries of meetings, escort clients to advisor and provide essential follow-up.

• Prepare and ensure new business paperwork is submitted in good order which includes preparing forms, obtain appropriate signatures, prepare documentation to send to home office, track new insurance applications and coordinate rollovers.

• Prepare for and coordinate marketing events which includes creating marketing compliance documentation and managing event marketing reimbursement.

• Provide general administrative duties such as answering the advisor's phone, process expense management reports, prepare routine client correspondence, support for closes, set up of client files, copy and new business correspondence and alerts.

Required Qualifications

• Associate (2-year) degree or equivalent

• 3-5 years Relevant Experience Required

• Experience working in a client service environment.

• Detail orientated, strong math, and analytical skills. Good organization and time management skills.

• Able to manage multiple priorities and prioritizes effectively. Able to independently work with minimal supervision.

• Able to communicate with all levels within the organization. Process oriented and can work with a team.

• Strong computer and software skills.

Preferred Qualifications

• Bachelors degree or equivalent

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Base Pay Salary

The estimated base salary for this role is $54,400-74,800 year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time: Full time

Exempt/Non-Exempt: Non-Exempt

Job Family Group: Business Support & Operations

Line of Business: AAG Ameriprise Advisor Group

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.