Client Service Specialist

Ameriprise Financial; Allentown (Lehigh County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Vacation days

Personal days

Sick days

Annual bonuses

13 paid holidays

Simple IRA after 1 year

Medical benefits

Dental & Vision

Job summary

Ameriprise Financial is seeking a Client Services Specialist to serve as the primary relationship manager for existing clients, ensuring an exceptional client experience. You will support advisors, coordinate onboarding, and manage CRM data and meeting preparation.

In this role you will handle inquiries, configure client access to portals, produce reports, and track service requests with a commitment to confidentiality and high-quality service.

Qualifications

• Minimum 2 years of experience in the financial services industry.
• Minimum 2 years of client service or relationship management experience.
• Excellent verbal and written communication skills with the ability to explain complex topics clearly.
• Strong time management, organizational, and prioritization skills.
• Ability to work independently while managing multiple deadlines and responsibilities.
• Demonstrated attention to detail and commitment to quality.
• Ability to maintain confidentiality and exercise discretion with sensitive client information.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, and secure messaging.
• Coordinate client communications and follow-up activities.
• Facilitate the onboarding process and configure client access to portals and platforms.
• Maintain accurate client records in the CRM and generate reports.
• Prepare for client meetings and manage post-meeting follow-up and action items.

Skills

Client focus

Relationship management

Organizational excellence

Attention to detail

Communication

Problem solving

Process improvement

Accountability

Team collaboration

Professional judgment

Tools

CRM systems

Workflow management tools

Microsoft Office Suite

Job description

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.This position is with an Ameriprise Financial Franchise owner.Job DescriptionThe Client Services Specialist serves as a primary relationship manager for existing clients and plays a critical role in ensuring an exceptional client experience. This position is responsible for managing ongoing client service needs, preparing for client meetings, coordinating follow-up activities, maintaining workflow systems, and supporting advisors in delivering comprehensive wealth management services. The ideal candidate is client-focused, highly organized, detail-oriented, and committed to delivering proactive, responsive service.Responsibilities and Time Allocation – Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.Client Relationship Management:Serve as the first point of contact for client inquiries via phone, email, and secure messaging.Provide exceptional service and support to clients, ensuring timely responses and issue resolution.Build positive relationships with clients and support the firm's commitment to delivering a high-touch client experience.Coordinate client communications and follow-up activities.Client Onboarding:Facilitate the new client onboarding process from initial engagement through account setup.Create and configure client access to secure client portals and technology platforms, including OmniView.Prepare and send welcome packages, onboarding instructions, and required client communications.Track onboarding progress and ensure all required documentation is completed accurately and promptly.Coordinate with advisors and operations staff to ensure seamless onboarding experience.CRM Administration & Data Management:Maintain accurate and up-to-date client records within the CRM system.Enter and update client information, meeting notes, service activities, and workflow tasks.Monitor data integrity and conduct periodic audits of client records.Support workflow management and help ensure client service requests are completed on time.Generate reports and assist with tracking client service metrics.Client Meeting Preparation & Follow-Up:Prepare for client meetings by gathering required information, generating reports, and preparing necessary forms and documentation.Coordinate meeting logistics and ensure advisors have all relevant materials prior to meetings.Document meeting notes, action items, and client requests.Manage post-meeting follow-up activities and ensure all outstanding items are completed accurately and on time.Track progress of client service requests and communicate status updates as needed.Qualifications:RequiredMinimum 2 years of experience in the financial services industry.Minimum 2 years of client service or relationship management experience.Excellent verbal and written communication skills with the ability to explain complex topics clearly.Strong time management, organizational, and prioritization skills.Ability to work independently while managing multiple deadlines and responsibilities.Demonstrated attention to detail and commitment to quality.Ability to maintain confidentiality and exercise discretion with sensitive client information.PreferredExperience working within a wealth management, financial planning, or investment advisory environment.Familiarity with CRM systems and workflow management tools.Intermediate proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.Strong technical aptitude and ability to learn firm-specific software and systems.Experience supporting client account maintenance and investment operations.Core Competencies:Client FocusRelationship ManagementOrganizational ExcellenceAttention to DetailEffective CommunicationProblem SolvingProcess ImprovementAccountabilityTeam CollaborationProfessional JudgmentBenefits Included:Ten (10) vacation daysFive (5) personal daysThree (3) sick daysPotential annual bonus of $2,500 (paid quarterly)Potential year-end bonus of $2,50013 Paid HolidaysEmployer contribution of 2% of salary into a Simple IRA account after one (1) year of employmentMedical Benefits (currently employee pays 30% of expense, subject to annual review)Dental & Vision BenefitsFull-Time/Part-TimeFull timeAmeriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.