Client Service Senior Analyst

LGBT Great; New York, Northern (NY, KY); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Neuberger is seeking a Client Service Senior Analyst in New York City. The role anchors the subscription, redemption, and transfer processes and supports intermediary onboarding, fund administrator relationships, and monthly reporting for private funds.

You will collaborate with internal stakeholders to ensure timely, accurate client communications and regulatory reporting, while driving process improvements and maintaining a high level of service across the investor base.

Qualifications

• Bachelor's Degree required.
• 3-5+ years' relevant work experience.
• Excellent client service and judgment.
• Strong attention to detail.
• Advanced proficiency in MS Excel, Word, and PowerPoint.
• Superior written and verbal communication.
• Collaboration, time management, and organizational skills.
• Ability to meet deadlines under pressure.
• Understanding of asset management strategies, investment mandates, and fund accounting.

Responsibilities

• Own subscription, capital call, redemption, and transfer processes.
• Support intermediary partner onboarding and fund administrator relationships.
• Produce and distribute client, regulatory, and shareholder reporting and communications.
• Prepare and distribute weekly, monthly, quarterly, and annual reports for funds.
• Coordinate internal posting of reports and marketing materials.
• Drive continuous process improvement on client service workflows.

Skills

Client service

Attention to detail

Communication

Collaboration

Time management

Organizational skills

Deadline driven

Fund accounting knowledge

Education

Bachelor's Degree

Tools

MS Excel

MS Word

PowerPoint

Job description

The Private Fund Client Service Team is a specialized coverage group that delivers client service and operational support for the firm's private funds. The team partners with internal stakeholders and external fund administrators to ensure a consistent client experience across our private fund investor base — requiring deep product knowledge alongside strong operational process oversight.

As a Client Service Senior Analyst, you will own key elements of the subscription, redemption, and transfer process, support intermediary partner onboarding, manage fund administrator relationships, and produce and distribute client, regulatory, and shareholder reporting and communications. You'll be an integral member of the Intermediary Private Fund Client Service Team.

Key Responsibilities

• Develop deep knowledge of the Firm's private fund offerings, with a focus on Registered Funds, to deliver superior client service
• Coordinate subscription, capital call, and redemption processes; maintain and distribute investor kits
• Partner with fund administrators to ensure adherence to fund terms outlined in offering materials, side letters, investor commitments, and applicable regulations
• Manage the private fund transfer process
• Draft and coordinate distribution of client communications
• Serve as point person for preparing and/or distributing standard and ad-hoc reports (weekly, monthly, quarterly, semi-annual, annual) for commingled funds, customized portfolios, and separately managed accounts
• Manage internal posting of reports and marketing materials
• Support special projects as assigned
• Drive continuous process improvement

Required Qualifications

• Bachelor's Degree
• 3-5+ years' of relevant work experience
• Excellent client service skills, sound business judgment, and understanding of escalation procedures
• Strong attention to detail
• Advanced proficiency in MS Excel, Word, and PowerPoint
• Superior written and verbal communication skills
• Strong collaboration, time management, and organizational skills
• Ability to meet deadlines and perform effectively under pressure
• Understanding of asset management strategies, investment mandates, and fund accounting

Preferred Qualifications

• Knowledge of Registered Funds (private equity a plus)
• Experience at a fund administrator
• Experience with eFront Investment Café and/or Anduin

Location: New York City; hybrid with a minimum of two days per week in office.

Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.

Compensation Details

The salary range for this role is $85,000-$100,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, market benchmarking data, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus, which, along with base salary and retirement contributions, is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, retirement, life insurance and other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Neuberger is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail].

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