Client Service Representative / Veterinary Receptionist

Western Veterinary Partners; Park Ridge (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health package (medical, dental, and V

Life insurance

Job summary

Touhy Animal Hospital in Park Ridge, Illinois is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support clients with information about services. This role requires strong organizational skills and the ability to stay calm under busy conditions.

Ideal candidates have 1+ year in customer service or front-desk roles with veterinary or healthcare experience preferred.

Qualifications

• 1+ years in a customer service, reception, or client-facing role.
• Previous veterinary receptionist front-desk or healthcare-related experience preferred.
• Excellent verbal and written communication skills.
• Ability to provide compassionate, professional service in routine and emotionally sensitive situations.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Schedule appointments and manage daily patient flow.
• Answer and route multi-line phone calls and assist in-person clients.
• Process transactions and maintain accurate financial records.

Skills

Customer service

Phone support

Appointment scheduling

Cash handling

Polish language

Tools

Pulse veterinary software

Job description

Touhy Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Polish speaking a plus!!!

Schedule And Compensation

• Compensation: $17- $23 per hour, for each hour worked
• This is a full-time or part-time position, with schedule needs Tuesdays 8a-5p, Thursdays 8am-7pm, Fridays 8am-5p and Saturday on rotation from 8am-12p.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Pulse preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Touhy Animal Hospital?

At Touhy Animal Hospital in Park Ridge, Illinois, we are a dedicated 5-DVM practice committed to providing top-quality veterinary care with a compassionate touch. Our team takes pride in delivering personalized service and comprehensive medical care to keep pets happy and healthy. From routine wellness exams to advanced surgical procedures, we strive to exceed expectations at every visit. We value strong communication and teamwork, and Polish-speaking skills are a plus as we continue to serve our diverse community.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17—$23 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.