Client Service Representative, Veterinary Medicine

Ethos Veterinary Health; Washington (District of Columbia); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Disability insurance

Life insurance

CE allowance & professional dev.

Job summary

Summit Veterinary Referral Center in Tacoma, WA seeks a reliable Veterinary Client Service Representative to be the first point of contact for clients, greet them warmly, check them in, and collect deposits and payments. You will discuss fees and payment options and answer questions about emergency cases.

This full-time role requires excellent communication, the ability to work in a fast-paced setting, attention to detail, and a collaborative attitude.

Qualifications

• Prior experience in customer service or veterinary setting preferred.
• Excellent communication skills, both written and verbal.
• Detail oriented and able to accurately manage and prioritize tasks.

Responsibilities

• Greet clients with a friendly demeanor and provide exceptional customer service.
• Assess clients at arrival and determine appropriate level of care; discuss clinic fees and payment options.
• Maintain client information and medical records accurately; coordinate with veterinary staff.

Skills

Customer service

Communication skills

Team collaboration

Detail oriented

Job description

Client Service RepresentativeSummit Veterinary Referral Center - Tacoma, WA

Hourly pay range: $18.00–$23.00 depending on experience + Night DifferentialFull-time opportunity in Tacoma / South Puget Sound, WA

Schedule: Client Services operates 7 days a week; seeking someone with flexible availability. Anticipated schedule options: Tuesday/Wednesday/Thursday 6am–6pm or Overnight 6pm–6am.

We are seeking a reliable and friendly Veterinary Client Service Representative to join our team. In this role, you will be the first point of contact for our clients, greeting them warmly and checking them in to the hospital. You will be responsible for assisting clients, discussing fees and payment options, answering questions about emergency cases that may need to be seen, and collecting deposits and payments.

Why Join Summit Veterinary Referral Center

At Summit Veterinary Referral Center, part of Ethos Veterinary Health, you'll be part of the largest Emergency and Specialty Center in the South Puget Sound. With specialists in Anesthesia, Cardiology, Emergency/Critical Care, Internal Medicine, Neurology, Nutrition, Oncology, Ophthalmology, Surgery and Radiology, we work as a team to provide the most comprehensive patient and client care in our region, with daily grand rounds and 7 surgical suites, CT/MRI, endoscopy, and more. Our culture is all about collaboration and a thriving passion for best medicine, with a robust CE budget, VTS support, and multiple structures in place to help reduce burnout.

In your day-to-day, you will:

Greet clients with a friendly demeanor and provide exceptional customer serviceAssess patients at arrival and determine the appropriate level of care needed for each petDiscuss clinic fees and payment options, and answer client questions regarding clinic services and pet careCommunicate with veterinary technicians and veterinarians regarding patient statusMaintain client information and medical records in an accurate and organized mannerWork closely with veterinarians, technicians, and support teamsContribute to a positive, team-focused hospital culture

What You Bring

Prior experience in customer service or veterinary setting preferred, but not requiredExcellent communication skills, both written and verbalAbility to work well in a fast-paced and stressful environmentDetail-oriented and able to accurately manage and prioritize tasksStrong problem-solving skills and ability to handle difficult situations with tact and diplomacyA collaborative mindset and commitment to exceptional patient care, with a compassionate and caring attitude towards pets and their owners

Perks & Benefits

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insuranceCompetitive compensation, including night differential for hours worked within 6pm–6amHealth, dental, and vision insuranceCE allowance and professional development supportPaid time offRetirement savings options (401k with employer match)Comprehensive benefits package

Location Highlight

Tacoma sits at the gateway to the South Puget Sound, offering easy access to Mount Rainier, Puget Sound waterways, and a revitalized downtown with a growing food and arts scene. With Seattle just 30–40 minutes north, you get small‑city affordability and character alongside big‑city amenities.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll do 140? something.

Join Us

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.