CLIENT SERVICE REPRESENTATIVE & SPECIAL EVENT ASSISTANT

Royal Catering; Richardson (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Royal Catering in Richardson, TX is seeking an Events Coordinator to help manage inquiries, quotes, and bookings for private, corporate, and venue events in a hybrid role. You will work closely with our Special Events team to coordinate menus, timelines, and vendor details, using Tripleseat and other tools to deliver exceptional experiences from inquiry to event execution.

Join a collaborative team that values integrity, teamwork, and client relationships and provides opportunities to grow in

Qualifications

• Hospitality or events experience preferred.
• Strong written and verbal communication with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to inquiries by phone and email with warmth and professionalism.
• Prepare catering quotes, proposals, and event orders using Tripleseat.
• Follow up with clients to answer questions and secure bookings.
• Confirm menus, guest counts, timing, delivery, and special requests.
• Coordinate details with kitchen, bakery, sales, and operations teams.
• Maintain organized records and resolve client concerns promptly.
• Support Special Events with proposals, contracts, tastings, timelines, and checklists.
• Assist with Venue and Vendor coordination and on-site event setup.
• Visit partners quarterly to maintain client relationships.
• Conduct walk-throughs for large events at venues.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Event planning

Sales-support

Tools

Tripleseat

Job description

Help create exceptional experiences for clients, from their first inquiry through a successful event. In this hybrid role, you will also help coordinate private, corporate, and venue events alongside our Special Events team.

WHAT YOU WILL DO

• Respond to incoming inquiries by phone and email with warmth and professionalism.
• Prepare catering quotes, proposals, and accurate event orders using Tripleseat.
• Follow up with prospective and returning clients to answer questions and help secure bookings.
• Confirm menus, guest counts, timing, delivery or service details, and special requests.
• Coordinate details with kitchen, bakery, sales, and operations teams.
• Maintain organized records and help resolve client concerns promptly.
• Support Special Events with proposals, contracts, tastings, timelines, and planning checklists.
• Assist with Venue/Vendor coordination and onsite event setup or execution as assigned
• Visit partners quarterly to maintain client relationships
• Walk-throughs for large events at venues

WHAT WE ARE LOOKING FOR

• Excellent communication, customer service, and attention to detail.
• Strong organization, follow-through, and ability to manage multiple priorities.
• Comfort with email, computers, and learning event-management software.
• Positive, dependable team player who stays calm in a fast-paced environment.
• Hospitality, catering, event planning, or sales-support experience is a plus. Flexibility for event hours is important.

WHY ROYAL CATERING?

Be part of a collaborative catering team that values Integrity, Teamwork, Excellence, and Client Relationships. Learn the business, build client relationships, and explore opportunities to grow in sales, hospitality, and events.

INTERESTED?

Meet our team at the career fair and share your résumé. Ask us about the role, training, and next steps in our hiring process.