Client Advisor - Soho Men's

LVMH Group; New York (NY); On-site; USD 29,000 - 33,000; Full time

Job summary

Christian Dior Couture, part of the LVMH Group, seeks a Client Advisor to deliver best-in-class service and achieve personal sales goals in a luxury boutique setting. You will cultivate client relationships, leverage product knowledge, and use selling ceremonies to drive boutique performance.

You will build a local and international client base, provide tailored styling guidance, and support team efforts with strong communication and organization.

Qualifications

• At least 3 years in Retail Sales and Client Service, preferably luxury goods.
• Strong drive for business results with a passion for fashion and the brand.
• Excellent communication and follow-through across in-person, phone, and digital channels.

Responsibilities

• Build, manage, and grow a personal client portfolio focused on retention and value.
• Meet/exceed individual sales goals and KPIs including sales volume and UPT/ADS.
• Provide best-in-class client service in person, over the phone, and via electronic communication.

Skills

Client relationship

Product knowledge

Communication

Sales goals

POS & cash handling

Tools

Cash register

Sensor-tag remover

Job description

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

Job responsibilities

TASKS & RESPONSIBILITIES

• Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team first attitude at all times
• Act as a brand ambassador both within and beyond the boutique environment

Client Development

• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products
• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business
• Anticipate client needs and deliver tailored product recommendations and styling guidance

Support Boutique Excellence

• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary

Profile

REQUIREMENTS

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
• Responsible for store security procedures, including locking and securing the premises, as needed.

Additional information

The selected candidate will be offered a salary within the range of $21-$24 per hour, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

ADDITIONAL INFORMATION
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.
Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.
Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

"Whatever you do – whether for work or pleasure – do it with passion! Live with passion," wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.