Client Service Representative (CSR) - Miami, Saks Dadeland

LVMH Group; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

LVMH Group's Boutique is seeking a Client Service Representative to oversee day-to-day client service functions, POS operations, Aftersales, cash handling, inventory control and related boutique activities. The role supports leadership in delivering exceptional luxury service within a busy retail environment.

Ideal candidates bring 3+ years of luxury retail cashiering experience and are able to work full-time including nights, weekends, and holidays.

Qualifications

• 3+ years of retail cashiering experience, with luxury background preferred.
• Ability to work a full-time schedule including nights, weekends and holidays.
• Strong interpersonal, communication, organization and follow-through skills.
• Physical ability to stand for extended periods and lift merchandise and fixtures.
• Willingness to adhere to company policies, procedures and standards.

Responsibilities

• Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.
• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls.
• Assist in packing or wrapping customers’ merchandise.
• In partnership with Boutique Leadership Team, manage all customer exchanges or returns.
• Communicate customer requests and feedback to management.
• Accurately complete all opening and closing procedures including securing all cash and receipts.
• Maintain orderly appearance of register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Provide support when needed to the selling floor.
• Participate in all inventories.
• Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area.
• Support in general Boutique operational tasks, including safety and security, policy and procedures, receiving product, and other operational tasks as needed.

Skills

Customer service

Cashiering

Luxury retail

Tools

POS System

Job description

Working with the Boutique Management, the Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique. Responsibilities include overseeing the POS System, Aftersales, Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service and assisting in management of all areas of Boutique operations as needed.

Job responsibilities

TASKS AND RESPONSIBILITIES:

• Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.
• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls.
• Assist in packing or wrapping customers’ merchandise.
• In partnership with Boutique Leadership Team, manage all customer exchanges or returns.
• Communicate customer requests and feedback to management.
• Accurately complete all opening and closing procedures including securing all cash and receipts.
• Maintain orderly appearance of register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Provide support when needed to the selling floor.
• Participate in all inventories.
• Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area.
• Support in general Boutique operational tasks, including safety and security, policy and procedures, receiving product, and other operational tasks as needed.

Profile

REQUIREMENTS:

• 3+ years of retail cashiering experience, with a luxury background preferred.
• Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organization and follow-through skills.
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
• Willingness to adhere to all company policies, procedures, regulations, and standards

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "métiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just, in 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.