Client Service Representative - Rockwall Urgent Vet - TX

Veterinary Innovative Partners; Rockwall (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance

401k/IRA

Life insurance

Paid time off

Holidays

Disability insurance

Training & development

Tuition assistance

Uniform allowance

Pet care discount

Job summary

Rockwall Urgent Vet in Rockwall, Texas, is seeking a Customer Service Representative/Receptionist to be the first point of contact for clients. The role involves greeting clients, scheduling appointments, answering inquiries, collecting payments, and managing records in a fast-paced veterinary environment.

We offer a competitive hourly rate ($14-$18) commensurate with experience, plus benefits and opportunities for training and professional growth within Veterinary Innovative Partners’ network.

Qualifications

• Excellent interpersonal and customer service skills with a friendly demeanor.
• Strong verbal and written communication for client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Experience in customer service or reception is a plus.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming atmosphere.
• Schedule appointments, surgeries, and procedures, maximizing resource utilization.
• Answer phone calls, address client inquiries, and provide information about services and policies.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-in/check-out processes and provide post-operative care instructions.
• Maintain accurate records and manage administrative tasks and data entry.
• Provide basic information about preventive care, vaccinations, and medications.
• Collaborate with veterinarians, technicians, and staff to ensure smooth patient flow.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Empathy

Team collaboration

MS Office

Practice software

Tools

Microsoft Office

Practice management software

Job description

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative/Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service. We are looking for a CSR to work Tuesdays, Fridays, and Sundays.

Rockwall Urgent Vet is a full-service small animal clinic in Rockwall, Texas, specializing in urgent and emergency veterinary care for dogs and cats. We provide: Emergency triage & stabilization, Urgent care services for illness & injury, Soft tissue and emergency surgery, In-house diagnostics (X-ray, bloodwork, urinalysis), overnight hospitalization and monitoring, and more!

Visit our website: Rockwall Urgent Vet

Responsibilities

• Client Interaction and Communication
  • Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
  • Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
  • Answer phone calls, address client inquiries, and provide information about our services and policies.
• Check-In and Check-Out Procedures
  • Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
  • Process payments accurately and provide clients with detailed invoices and receipts.
  • Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
• Administrative Tasks and Record Keeping
  • Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
  • Handle administrative tasks such as filing, faxing, scanning, and data entry.
  • Manage and update client information in the practice management software.
• Client Education and Support
  • Provide basic information about preventive care, vaccinations, and medications.
  • Assist clients with completing forms, explaining treatment plans, and addressing concerns.
• Team Collaboration
  • Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
  • Assist in coordinating appointments, procedures, and special requests.

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Benefits

$14-18 to commensurate with experience.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.

Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment.

Stay connected with VIP!

Follow Veterinary Innovative Partners on LinkedIn for the latest career opportunities, team stories, and behind-the-scenes looks at life in our hospitals.