Client Service Representative - Full-Time

Pet Services of Washington, P.S.; Kaneohe (HI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Kaneohe Animal Hospital is seeking a Client Service Representative to join our team. This full-time role offers a 40-hour work week with shifts across the week, including required weekend availability.

Compensation ranges from $18.00 to $20.00 per hour, depending on experience, education, and certifications. Benefits include medical, dental, vision, paid vacation/sick days, 401(k), pet discounts, and more.

Qualifications

• Excellent customer service and communication skills.
• Ability to schedule and confirm appointments.
• Experience in a fast-paced, multifaceted environment.
• Comfort with explaining fees and processing payments.
• Knowledge of pet care basics.

Responsibilities

• Greet visitors and answer phones to assist clients.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments to customers.
• Recommend products and services including prescriptions.
• Educate clients on general pet care and husbandry.
• Maintain electronic medical records and correspondence.
• Ensure the facility is neat and clean at all times.

Skills

Customer service

Scheduling

Outbound calls

Explain fees

Product recommendations

EMR management

Tools

Electronic medical records

Job description

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive medical environment?

VCA Kaneohe Animal Hospital is seeking Client Service Representatives to join our team! We are specifically looking for Full-Time support; shifts range throughout the week, fulfills a forty (40) hour work week on days based on the needs of the hospital.

Closing (730p) and weekend availability is a requirement.

This position pays $18.00 - $20.00 an hour dependent on experience, education, certification, etc.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Why We Need You As the face of VCA Kaneohe:

• Customer service functions, including: greeting visitors, answering telephones, and ensuring clients waiting in the lobby are being monitored so wait times are limited.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing electronic medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
• Working in a multifaceted, fast-paced environment.

Among the reasons to consider joining VCA Kaneohe:

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.