Client Service Representative (CSR)--Scheduling & Client Satisfaction

Lawn Doctor; Granbury (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Bonus based on performance

Paid time off

Training & development

Opportunity for advancement

Company parties

Competitive salary

Employee discounts

Paid vacation and sick time

Job summary

Barnes Lawn Doctor Western Rim LLC seeks a Client Service Representative to manage scheduling and maintain high client satisfaction in our in-office Cresson, TX location. As a front-line team member reporting to the Director of Client Experience, you will handle inquiries, resolve issues, document interactions, and coordinate service activities with operations to drive loyalty and growth.

We offer health insurance, retirement plan, paid vacation, and opportunities for advancement.

Qualifications

• 4+ years in client service, call center or client support.
• Ability to handle high-volume client interactions independently.
• Strong phone presence with professional tone.
• Proven ability to resolve issues while maintaining trust.
• Advanced computer skills across multiple systems and databases.
• Strong time management in a fast-paced environment.
• Reliable in-office transportation.

Responsibilities

• Independently manage scheduling, rescheduling, service skips, and special requests.
• Serve as primary contact for scheduling and service inquiries.
• Proactively communicate with clients via pre-notification calls and ECU outreach.
• De-escalate client concerns and escalate when needed.
• Respond to calls, voicemails, emails, and texts within one business day.
• Document all client interactions, resolutions, and notes in company systems.
• Process client payments with accuracy and attention to detail.
• Drive client feedback initiatives including review requests and NPS follow-ups.
• Support retention by identifying at-risk clients and coordinating next steps.
• Coordinate free service calls and special treatments in alignment with company processes.
• Leverage CRM and communication platforms to improve efficiency and service outcomes.

Skills

Client service

Call center

Phone presence

Issue resolution

Computer skills

Time management

Reliability

Tools

CRM systems

Data entry

MS Office

Job description

Replies within 24 hours

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

Location: Cresson, TX (In-Office)

Department: Client Experience Team

Reports To: Director of Client Experience

Schedule: Full-time, in-office

About Us

Barnes Lawn Doctor Western Rim LLC is a locally owned, well-established lawn fertilization and pest control company serving the Cresson, TX community and surrounding area for over 20 years. We are a Christian-led, people-first organization committed to excellence, integrity, and intentional service.

Our Why

Serve others.

Serve each other.

Serve Him.

We value professionals who take ownership of their work, communicate clearly, and understand how their role directly impacts client loyalty and company performance.

Role Overview

The Client Service Representative (CSR) is a trusted, front-line professional responsible for managing scheduling-related communications and driving client satisfaction. This role requires sound judgement, strong communication skills, and the ability to independently resolve issues while collaborating closely with operations and leadership.

This position is ideal for an experienced CSR who thrives in a structured environment, understands client behavior, and can balance efficiency with a high-touch client experience.

Key Responsibilities

• Independently manage client scheduling, rescheduling, service skips, and special requests
• Serve as the primary point of contact for scheduling and service-related inquiries
• Proactively communicate with clients through pre-notification calls and ECU outreach
• Confidently handle client concerns, de-escalate issues, and elevate appropriately when needed
• Respond to calls, voicemails, emails, and text messages within one business day
• Accurately document all client interactions, resolutions, and notes in company systems
• Process client payments with accuracy and attention to detail
• Drive client feedback initiatives, including review requests and NPS follow-ups
• Support retention efforts by identifying at-risk clients and coordinating next steps
• Coordinate free service calls and special treatments in alignment with company processes
• Leverage CRM and communication platforms to improve efficiency and service outcomes

Experience & Qualifications

• 4+ years of client service, call center or client support experience
• Demonstrated ability to manage high-volume client interactions independently
• Strong phone presence with professional tone and active listening skills
• Proven ability to resolve issues while maintaining client trust
• Advanced computer skills and experience working across multiple systems and databases
• Strong time management and prioritization skills in a fast-paced environment
• Reliable transportation; this is an in-office role

Professional Attributes We Value

• Ownership mindset and accountability for outcomes
• Calm, professional communication; especially in high-stress or escalated situations
• Detail-oriented with a strong follow-through habit
• Team-focused while comfortable working autonomously
• Coachable, adaptable, and aligned with company values

What We Offer

• Competitive pay based on experience
• Health insurance and retirement plan
• Paid vacation and sick time
• Advancement opportunities within Client Experience or Operations
• Stable, values-driven workplace with long-term growth potential

Compensation: $18.00 - $21.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Franchisees Need People Like You

Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.

Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.

Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.

We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

• All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.