Client Service Representative

Lawn Doctor Inc.; Texas; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Competitive salary

Opportunity for advancement

Job summary

Lawn Doctor Inc. is seeking a Client Service Representative to manage client communications and ensure exceptional customer experiences. This full-time position in Cresson, TX, requires proven customer service skills and the ability to multitask effectively. Candidates with a commitment to client satisfaction and professional communication are encouraged to apply.

Join a values-driven workplace that prioritizes team collaboration and individual accountability, offering opportunities for growth and development.

Qualifications

• Minimum of four years of customer service, client support, or call center experience.
• Strong verbal and written communication skills.
• Advanced computer skills and the ability to learn multiple software systems.

Responsibilities

• Manage daily client communications by phone, email, and text.
• Respond promptly to client questions and concerns.
• Coordinate service requests and scheduling support.

Skills

Customer service experience

Verbal and written communication

Problem resolution

Computer skills

Organizational skills

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

Location: Cresson, TX (In Office)

Department: Client Experience Team

Reports To: Director of Client Experience

Position: Full-Time

Barnes Lawn Doctor Western Rim LLC is a locally owned lawn fertilization and pest control company that has proudly served the Cresson and surrounding communities for more than 24 years. We are a Christian-led, people-first organization committed to excellence, integrity, and exceptional customer service.

Our Why

Serve Others - Serve Each Other - Serve Him

We are looking for professionals who take ownership of their work, communicate effectively, and understand the impact they have on our clients and team.

Position Summary

The Client Service Representative (CSR) serves as the primary communication link between our clients and the company. This role is responsible for delivering a professional, timely, and exceptional customer experience through proactive communication, problem resolution, and coordination with our Operations, Sales, and Client Experience teams. Success in this role requires excellent communication skills, strong organization, attention to detail, and the ability to manage multiple priorities while maintaining a positive, solutions-focused attitude.

Responsibilities

• Manage daily client communications by phone, email, and text
• Execute service notification processes
• Manage communication workflows through company systems
• Respond promptly to client questions and concerns
• Process client payments and account updates
• Coordinate service requests and scheduling support
• Assist with client retention and service recovery efforts
• Maintain accurate customer documentation
• Support internal communication between departments
• Assist with overflow client communication during peak seasons

Qualifications

• Minimum of four years of customer service, client support, or call center experience
• Strong verbal and written communication skills
• Professional phone presence with excellent listening skills
• Proven ability to resolve customer concerns while maintaining trust
• Advanced computer skills and the ability to learn multiple software systems
• Excellent organizational, time management, and multitasking abilities
• Reliable transportation; this is an in-office position

What We're Looking For

• Personal ownership and accountability
• Professional, calm communication under pressure
• Strong attention to detail
• Consistent follow-through
• A collaborative, team-first mindset
• Adaptability and coachability
• A commitment to delivering an exceptional client experience

Benefits

• Competitive pay based on experience
• Health insurance
• Retirement plan
• Paid time off
• Ongoing training and professional development
• Advancement opportunities
• A stable, values-driven workplace with long-term career growth

Join Our Team

If you are an experienced customer service professional who enjoys helping people, solving problems, and contributing to a positive team culture, we encourage you to apply. At Barnes Lawn Doctor, every interaction matters, and every team member plays an important role in creating an exceptional client experience.

We look forward to learning more about you.